Manager 1, Regional Operations Support

System ID
General Management
Relocation Type
Employment Status

Unit Description

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day!


Sodexo is seeking an experienced Regional Operations Support Manager for Saint Joseph Hospital located in Lexington, KY. With 433 patient beds, Saint Joseph Hospital is one of the flagship hospitals in the Health System. While this position will be focused at Saint Joseph Hospital, it will also be responsible for supporting our hospital business across the region. This position is temporary and can last for up to 18 months. 


This position will support in day to day food operations of retail and patient services. This includes working closely with the Patient Services Manager to support patient services, patient satisfaction, and Sodexo programs. In addition to managing patient services, this position will also be responsible for working with the Retail Manager to support the retail operation based on business needs.  


Your success will be measured by your ability to:

  • Work with the culinary team and other managers to oversee daily operations to ensure a smooth flow of food services to patients;
  • Effectively manage a high volume patient tray line operation;
  • Exceed Sodexo standards for Gold Check and the patient experience;
  • Evaluate and develop service levels for the overall Patient Services Program; 
  • Ensure company food and physical safety programs and standards are followed
  • Oversee cash handing processes, and POS programming and maintenance;
  • Maintain integrity of retail branded concept standards (national and in-house brands);
  • Manage the opening and closing the operation as well daily retail food service operations;
  • Ensure all needed signage (including digital) is in place;
  • Maintain all product merchandising, marketing and ordering standards are in place.


The ideal candidate will have outstanding customer services skills combined with the ability to schedule and manage a diverse staff. The Food Operations Manager must be able to work flexible hours Monday through Friday with nights and weekends. This position will manage supervisors, employees, assist with scheduling, rounding and manage daily operations as needed. This position requires superior leadership skills, strong communication skills in both written and verbal, as well as financial acumen. Client/employee relations are critical to the success of this position.


Learn more about Sodexo’s Benefits 


Not the job for you?

We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.


Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.


Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

resources, tools, and talent management that drives operational excellence and our service

commitments that are:  Predictable, Reliable, and Repeatable. 


Primary Responsibilities:

Client / Customer Service - 10%

-Provide effective communication for client and customers to ensure excellent customer service.

-Effectively partners with client and Sodexo employees to drive successful outcomes.

-Complies with all client policies and procedures.

-Owns and drives operational excellence outcomes of Sodexo and client.

-Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

-Creates a continuous quality improvement culture that drives operational efficiencies.

-Utilizes all operational processes to drive continuous improvement and celebrate successes.

Analysis & Decision Making - 10%

-Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

-Follows best practices in decision making to determine best solutions for the business. 

-Effective risk management by ensuring consistent regulatory and legal compliance. 

-Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.

-Effectively delegates operational responsibilities to appropriate individuals / positions. 

 Safety - 10%

-Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

-Behaviors include: 

Working as a team for safety  

Communicating Effectively for Safety  

Managing Safety Risks  

Optimizing Human and Environmental Factors  

Recognizing, respond and reporting incidents 

Adherence to all operational safety practices and protocols

Drives a safety culture throughout the team




Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years 

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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