Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day!
Sodexo is seeking an experienced Regional Operations Support Manager for Saint Joseph Hospital located in Lexington, KY. With 433 patient beds, Saint Joseph Hospital is one of the flagship hospitals in the Health System. While this position will be focused at Saint Joseph Hospital, it will also be responsible for supporting our hospital business across the region. This position is temporary and can last for up to 18 months.
This position will support in day to day food operations of retail and patient services. This includes working closely with the Patient Services Manager to support patient services, patient satisfaction, and Sodexo programs. In addition to managing patient services, this position will also be responsible for working with the Retail Manager to support the retail operation based on business needs.
Your success will be measured by your ability to:
The ideal candidate will have outstanding customer services skills combined with the ability to schedule and manage a diverse staff. The Food Operations Manager must be able to work flexible hours Monday through Friday with nights and weekends. This position will manage supervisors, employees, assist with scheduling, rounding and manage daily operations as needed. This position requires superior leadership skills, strong communication skills in both written and verbal, as well as financial acumen. Client/employee relations are critical to the success of this position.
Learn more about Sodexo’s Benefits
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We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.
Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an
on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client
Executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs,
resources, tools, and talent management that drives operational excellence and our service
commitments that are: Predictable, Reliable, and Repeatable.
Client / Customer Service - 10%
-Provide effective communication for client and customers to ensure excellent customer service.
-Effectively partners with client and Sodexo employees to drive successful outcomes.
-Complies with all client policies and procedures.
-Owns and drives operational excellence outcomes of Sodexo and client.
-Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
-Creates a continuous quality improvement culture that drives operational efficiencies.
-Utilizes all operational processes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 10%
-Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
-Follows best practices in decision making to determine best solutions for the business.
-Effective risk management by ensuring consistent regulatory and legal compliance.
-Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
-Effectively delegates operational responsibilities to appropriate individuals / positions.
Safety - 10%
-Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
Working as a team for safety
Communicating Effectively for Safety
Managing Safety Risks
Optimizing Human and Environmental Factors
Recognizing, respond and reporting incidents
Adherence to all operational safety practices and protocols
Drives a safety culture throughout the team
Basic Education Requirement - Associate's Degree in related field or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.