Environmental Services / Custodial Operations Manager 2

US-CA-PALO ALTO
System ID
66328
Relocation
No
Category
Environmental Services / Custodial
Type
Full-Time

Unit Description

Sodexo, North America's leading provider of contract management services is seeking an Environmental Services / Custodial Operations Manager 2  for one of the Nation’s Top ranked Hospital Stanford University Medical Center in Palo Alto, CA!   Stanford University Medical Center includes the leadership of over 300 employees and nearly 3 million square feet in Stanford, CA; just south of the San Francisco, CA area.  This position will report to an on-site Sr. Area General Manager. Relocation is not offered at this time. 

 

Our Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.

 

Are you the experienced Environmental Services/Housekeeping Manager we’re seeking?

 

We are looking for a candidate who:

  • is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
  • has in-depth knowledge of Sodexo ES systems and processes including TRAKKAR, UOS, Gold Check, ENGAGE and black light inspections;
  • possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion;
  • has 3-4 years previous custodial or housekeeping management experience in a hospital or health-care environment;
  • has the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • has experience effectively managing projects within agreed upon time-lines;
  • has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • is proficient with computers and other technology;
  • has experience with vendor and contract management, as well as union and contract negotiations;
  • has strong financial acumen and budget management experience

Key Responsibilities:

  • Responsible for driving client and patient satisfaction scores
  • Provides a clean and safe environment for patients, visitors and staff
  • Works with the Environment of Care Committee and Infection Prevention Director
  • Effectively manages the Unit Operating System
  • Supports a diverse and inclusive workforce

Working for Sodexo in Health-care allows you to offer patients, health-care professionals and caregivers around the world the best health-care experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

 

 

JOIN SODEXO TODAY! www.sodexousa.com 

 

#Stanford

Position Summary

Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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