Precise. Reliable. Powerful. Join a team as innovative as the technology we manage.
Sodexo is seeking a Technical Support Analyst to work with our Healthcare Technology Management team in our HTM Corporate Office in Brentwood, TN.
This role will support both HTM office and in unit operations. Responsibilities will include Tier 2 support of both software and hardware issues. Systems supported include both client\server model and cloud based solutions.
This position will maintain regular contact with vendors for CMMS software updates and servicing including the escalation of problems and staying informed about the need for system upgrades or new enhancements to the technologies in use. Training will be provided to assist with gaining an advanced understanding of the systems.
The Technical Support Analyst will also handle miscellaneous duties in support of our teams, such as analyzing reports for discrepancies, performing basic IT troubleshooting to resolve computer or printer errors, and providing or facilitating basic PCI.
As the Technical Support, you will provide daily operational support related to technology.
- - Monitor, resolve, or escalate system issues.
- Perform quality assurance testing of new hardware and software.
- Provide root cause analysis on reported problems.
- Provide trouble-shooting for network, hardware, or software issues within the network
- Assist in the administration of servers, operating systems, updates, anti-virus and routine maintenance
An ideal candidate will have:
- Experience in a ServiceNow environment is a plus
- Hands-on experience in a client server environment
- Technically proficiency hardware & configurations: networking & security: Windows Server 2008
- Technical proficiency with Microsoft operating systems
- Ability to learn new software and hardware, team-oriented, hands-on, and results-driven
- Ability to work rotating on call schedule.
Not the job for you?
At Sodexo, we have CTM positions at numerous client locations across the United States. Continue your search for CTM jobs.
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
HTM CTM BMET
Reviews, analyzes, and evaluates information technology systems operations.
Basic Education Requirement - Associate's Degree or equivalent experience
Basic Functional Experience - 2 years
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.