Sodexo is seeking an Environmental Services/ Custodial Operations Manager I for Lahey Hospital & Medical Center. Lahey is a 317 licensed bed facility that is in search of an Operations Manager for the evening shift. (3-11:30). The position reports directly to the General Manager and other management as needed. This role will cover inpatient as well as clinic outpatient areas. We are looking for an individual with healthcare management experience in the support service arena with a passion for working in environmental services.
Ideal candidate will have prior housekeeping experience and have functional knowledge of Sodexo UOS, TRAKKAR, labor management and Sodexo Quality Improvement processes. This individual will be responsible for managing a team of 50 front line employees while maintaining a strong client relationship with the hospital. The ability to work weekends, and holidays will be required. Preferred candidates will have excellent customer service skills. This manager will place a large focus on the patient experience, customer service, team work, and positively affecting patient satisfaction scores.
At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the success of our company. COME JOIN US IN BURLINGTON, MA
Number two position at the account with responsibility for all operations. Assumes GM's responsibilities and authority in his/her absence. Supervises managers. Maintains customer satisfaction and good public relations.
Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.
-Assumes GM responsibilities and authority in his or her absence
-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.
-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.
-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.
Basic Education Requirement - Associate's Degree
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.