Sodexo has an exciting new opening for a Senior Human Resources Specialist on the Leave of Absence team. This role is located in Buffalo, NY.
Responsibilities of the Senior HR Specialist - LOA:
The ideal candidate will have the following preferred skillset and compteencies:
Coordinates and provides support for 125,00 employees within the PeopleCenter for Leaves of Absence. Identifies and addresses human resource related requests, issues, and concerns from internal Sodexo customers. Diagnoses HR issues and resolves or escalates within appropriate functional areas. Performs exemplary customer service and assistance to employees, leaders and as well to partners outside of the PeopleCenter (ie., Segment HRBPs, Employee Relations Services, Talent Acquisition Group, Compensation, Benefits, Labor Relations).
Responsibilities include knowledge of phone and case management system, knowledge base portal, benefits, company policy manual and working knowledge of Ingenium, ADP, eTIME, EDW, payroll, PTO, ER-related areas, iCIMS (M&R) and LOA policy (LOA). Demonstrated proficiency with customer service function; consistently meets or exceeds all performance standards and case management targets. Ability to independently analyze complex situations.
Basic Education Requirement - Associate's Degree
Basic Functional Experience - 1 year professional exp. in HR or customer service
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.