Patient Experience Manager

Location US-MI-TRAVERSE CITY
System ID
699482
Category
General Management
Relocation Type
No
Employment Status
Full-Time

Unit Description

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction!

 

Sodexo has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to patient food operations to join our team at Munson Medical Center in Traverse City, MI.

 

The Patient Experience Manager will support Sodexo’s At Your Request 'AYR' room service program.  The successful candidate will be responsible for system management of the EMR/HealthTouch, IS communications, menus, diet manual compliance, standards of practice, trayline meal audits, training, and orientation. 

 

The selected candidate will provide behavioral training and skills development to department and hospital teams. Responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. This position will interface with other healthcare professionals to improve the patient experience.

 

* Experience as a Registered Dietitian or Registered Technician highly preferred *

 

We are looking for a strategic and analytical individual to think outside of the box and drive our patient satisfaction survey process. 

 

We are looking for candidates who can:

  • Implement performance improvement and quality assurance programs targeted to improve customer satisfaction;
  • Monitor patient tray operations and daily meal rounding;
  • Interact with patients and the nursing staff;
  • Perform tray assessments, training
  • Service Recovery
  • Customer Service Training for our front-line staff
  • Conducting patient ready room inspections and patient surveys

 

The ideal candidate will have the following:

  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
  • Previous experience working in a high volume facility
  • Strong management skills, preferably in health care but not necessarily if you are also a dietitian
  • 1-2 years of management experience preferred

 

Learn more about Munson Medical Center at: https://www.munsonhealthcare.org/munson-medical-center/munson-medical-home

 

Learn more about Sodexo’s Benefits 

 

Not the job for you?

We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

 

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

Position Summary

Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

  • Rounding with existing patients, families, and Nursing personnel in facility
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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