Sodexo Healthcare has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to food operations to join our team at a New Sodexo Account - Hershey Medical Center in Hershey PA as Patient Experience Manager. Hershey Medical Center in Hershey PA is a 637 bed, 10 million dollar plus managed budget account. This is a Union Account.
Ideal candidate will interfaces with other healthcare professionals to improve the patient experience. The Patient Experience Manager will provide behavioral training and skills development to department and hospital teams. Responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.
The selected candidate will support Sodexo’s "At Your Request" room service program. The successful candidate will manage the entire patient experience by ensuring standards are set and met, collaborating with all staff to bring excellent service to the patients and developing an eager team of Sodexo employees that were recently acquired. The ideal candidate will need to have a history of developing staff along with problem solving, and excellent customer service skills.
We are looking for a strategic and analytical individual to think outside of the box and drive our patient satisfaction survey process.
We are looking for candidates who can:
The ideal candidate will have the following:
Responsibilities will also include:
Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
- Establishes operating standards, implements quality improvements and communicates them to employees.
- Performs audits and prepares reports.
Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.