General Manager 6 - Food

Location US-LA-New Orleans
System ID
706414
Category
Food Service
Relocation Type
Yes - According to Grade
Employment Status
Full-Time

Unit Description

Centerplate, a Sodexo company is seeking an experienced General Manager to lead our operations at the New Orleans Morial Convention Center, located in New Orleans, LA.  

This General Manager will have general oversight and leadership of all this multi-million food and beverage operations, and in some cases, merchandising operations. This GM serves as the point person for communications, support and resource allocation to optimize unit profitability and meet the day-to-day operating budget.

Key Responsibilities:

  • provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized, and expenses are effectively controlled;
  • embrace our unique customer service program using a little SPICE to deliver exceptional service, (serving with professionalism, individuality, courtesy and excellence);
  • ensure that Centerplate's standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to;
  • plan and prepare for events and activities according to anticipated guest attendance and client expectations;
  • provide hands-on management and oversight;
  • direct and support post-event activities, reconciliation and reporting; and/or
  • establish daily priorities and direct the on-going activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, sales, accounting and cash management to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications.

Exceptional Venues, Unforgettable Experiences:

We are proud to work with Centerplate, a Sodexo company, to bring world-class guest experiences to life at the country’s top stadiums, arenas, convention centers, performing arts centers, zoos, aquariums, amusement parks and more. By understanding what matters most—to guests, to fans, to communities—we help make the most of every moment through a strategic approach to hospitality. We craft one-of-a-kind guest experiences that reflect purpose and place, so your presence is valued, your returns are rewarding and your community connections are authentic.

Position Summary

Directs all contract management service operations at a single account/unit. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to an account, may have multiple clients and/or satellite locations.
Provides local leadership and strategic direction while developing team for new and emerging business solutions that sustain growth in the day to day operations.

Key Duties
- Directs all contract services.
- Oversees management/administrative team who are responsible for special functions, cash control and payroll.
- Customer and client satisfaction
- Drives growth
- Financial management

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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