Lab Support Coordinator

System ID
Relocation Type
Employment Status

Unit Description

·         To provide a general induction/orientation for new staff members

·         To provide coordination of a 5S lean service

·         To be the first line of support for infrastructure, engineering, purchasing, IT and other service requests; reporting of faults and ensuring these are closed out in a timely fashion

·         To act as the first line of support for equipment maintenance/repair; liaison with LIS (Laboratory instrument support)

·         To coordinate the working environment including space and availability of PPE

·         To coordinate the removal of waste from labs

·         To carry out regular health & safety inspections

·         To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff

·         To maintain lab documentation as necessary

·         Provide both Manager & Employee support to navigate the basic elements of the Workday system.

·         Provide support to the customer to understand how they may contact HR when assistance is needed

·         Based on customer queries highlight areas which are high traffic for HR to focus on for future customer communications

·         Responsible for the collation and ordering of laboratory consumables and services as requested by users via various online systems and processes

·         Seek opportunities to deliver cost savings and/ or cost avoidance and track the benefit

·         To coordinate/oversee lab stocks through kanban by liaison with site stores and seek opportunities to streamline stock.

·         Ensure that orders are accurately processed and in a timely manner for all departments ensure that they resolve missing/incorrect/back/consolidated orders and missing PO numbers

·         Ensure appropriate tracking and safe delivery and storage of goods


·         To carry out all requests and tasks in a helpful and professional manner, build relationships with key staff and consistently demonstrate a good customer service interface

·         To adhere to all company & client policies, procedures, site rules and regulations.

·         To comply with all company & client procedures relating to Health & Safety & safe working practices

·         To represent and promote the Company wherever possible

·         To attend training sessions appertaining to the post and ensure this training is documented in personal training file

·         To perform other reasonable duties as deemed necessary

Position Summary

Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services.  Consults with or transfers more difficult issues to the Rep II or management.

Qualifications & Requirements

Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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