Sodexo is currently seeking a high performing Retail Operations Manager to lead a large volume retail operations within Memorial Hermann Healthcare System in Houston, Texas. This level 1 trauma center with 938 licensed beds and an average daily census of 785. This position will report directly to the General Manager. Qualified candidate will have a comprehensive background leading all aspects of retail operations, including P&L management, budget and cost control, inventory management, personnel and payroll management, marketing and merchandizing programs, customer service excellence. The position requires food safety certification, HACCP knowledge, ordering food and supplies, food preparation, supervision of FOH & BOH, monitoring of food production and service, food cost, labor cost, budget, catering skills, client interactions, creativity and innovations. Menu promotions and flexibility with work schedule for special events. Continuing training on Sodexo policies, menu programs, new food concepts, and training team members.
The ideal candidate will have:
Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
-Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
-Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
-Manages cash handling protocols & control procedures according to Sodexo policies.
-Maintains client satisfaction for food quality & customer service.
-Accountable for the execution of service quality by maintaining the highest level of delivery.
-Supervises day-to-day work activities of food service workers, supervisors & managers.
Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 3 years
Basic Functional Experience - 3 years of experience in retail operations
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.