• Patient Services Manager 1

    Location US-AZ-PHOENIX
    System ID
    Food Service
    Relocation Type
    Employment Status
  • Unit Description

    Sodexo is seeking a Patient Services Manager 1 at  Phoenix Children's Hospital in Phoenix, AZ.

    Phoenix Children's Hospital is a 450-bed pediatric hospital committed to providing quality care and excellent service. This account has a fast paced, high volume food service department focused on achieving the highest level of customer satisfaction. In this role, you will be directing and participating in all of daily operations in our Patient Services department.  Responsibilities will include, scheduling, training and development of staff, direct customer interaction, some cash handling/management and supervision of up to 35 non-union hourly associates and hourly lead food service employees.  Hours for the position are 11:00 am to 8:00 PM with rotating weekends as well as some holidays. This location is a showcase account with a state of the art kitchen and retail dining facility and full At Your Request Room Service Dining Health Touch operation, catering services and formula mixing room. The cuisine in the Cafe is very high end and resort level fare.


    As our Patient Services Manager 1, you will manage a top tier patient services program.  Your success will be measured by your ability to:

    • Work with food production and other managers to oversee daily operations to ensure a smooth flow of food services to patients
    • Effectively manage a high volume patient tray line operation
    • Exceed Sodexo standards for Gold Check and the patient experience
    • Evaluate and develop service levels for the overall Patient Services Program 


    Careers in Healthcare:


    Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.


    Working for Sodexo:

    How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


    We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 


    Not the job for you? 

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    • Please visit the Sodexo Network with Us page and consider signing up
    • At Sodexo, we offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. See more Food Service Management jobs here.




    #LI #CDM #RD #RDE

    Position Summary

    Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
    Key Duties
    - Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

    - Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

    - Establishes operating standards, implements quality improvements and communicates them to employees.

    - Performs audits and prepares reports



    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree 

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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