Sodexo is seeking a Retail Manager 3 to join our food service team at Phoenix Children's Hospital in Phoenix, AZ. Children's Hospital is a 450-bed pediatric hospital committed to providing quality care and excellent service. This account has a fast paced, high volume food service department, generating over $5.7m in Retail sales annually, and focused on achieving the highest level of customer satisfaction. In this role, you will be directing and participating in all of daily operations for their full-service Cafe, and Starbucks Coffee Shop. Responsibilities will include: cash handling/management, marketing/signage, scheduling, inventory/ordering, training and development of staff, direct customer interaction, and supervision of up to 50 non-union hourly associates, 2 managers and lead hourly lead employees. Also, you will be responsible for overseeing other areas of operations. Hours for the position are Monday through Friday 7:00-4:30 with rotating weekends as well as some holidays. This location is a showcase account with a state of the art kitchen and retail dining facility and full AYR Health Touch operation, catering services and formula mixing room. The cuisine in the Cafe is very high end and resort level fare.
The successful candidate will possess at least 3 years food management experience with a focus on retail operations, a solid understanding of food safety and sanitation guidelines, computer literacy as well as excellent leadership, communication and customer service skills.
Careers in Healthcare:
Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.
Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.
We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day.
Not the job for you?
Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
- Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
- Manages cash handling protocols & control procedures according to Sodexo policies.
- Maintains client satisfaction for food quality & customer service.
- Accountable for the execution of service quality by maintaining the highest level of delivery.
- Supervises day-to-day work activities of food service workers, supervisors & managers.
Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.