Patient Services Manager 2

Location US-DC-WASHINGTON
System ID
732496
Category
Food Service
Relocation Type
No
Employment Status
Full-Time

Unit Description

Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction.

 

Sodexo is seeking a Patient Services Manager 2 for MedStar Washington Hospital Center located in Washington, DC

MedStar Health strives to provide the highest quality care for people in Maryland, Virginia, and Washington, D.C., with compassion and respect. They know that their ability to treat others well begins with how they treat each other. Their 30,000 associates and 5,400 affiliated physicians are committed to living their core SPIRIT values—Service, Patient first, Integrity, Respect, Innovation, and Teamwork—no matter where they work across their diverse health system.

 

The Patient Services Manager 2 must be able to motivate and manage a workforce of up to 30 associates per shift, have food trend knowledge, retail food management, fast casual dining, and POS systems knowledge. Healthcare food management experience a plus. Must be able to work a rotating schedule of 5:30a-2:00p; 11:30a-8:00p, and every other weekend. 

 

The successful candidate will:

  • evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
  • oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
  • perform tray assessments to ensure food quality and presentation and tray accuracy;
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
  • perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets;
  • experience with oversight of diet offices; and/or
  • strong management skills, preferably in healthcare.

Learn more about MedStar Washington Hospital Center at https://www.medstarwashington.org/

Learn more about Sodexo’s Benefits 

Not the job for you?
We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

 

 

 

Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
Key Duties
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports.
 


 

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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