Manager 1, Regional Operations Support

Location US-MN-MINNEAPOLIS
System ID
732716
Category
General Management
Relocation Type
No
Employment Status
Full-Time

Unit Description

Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals.

 

Sodexo is seeking a Regional Operational Support Manager 1 for for Abbott Northwestern in Minneapolis, MN. Abbott Northwestern is a state of the art facility with over 600 registered patient beds. This position will oversee day to day operations for patient dining and retail cafeteria. In the role you will work with your team to provide best in class service to patients, staff and visitors of the hospital. We offer work-life balance in this role - no late closing shifts and rotating weekends off.


The successful candidate will:

  • Assist with all food production including food ordering, staff training and staff supervision;
  • Help oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
  • evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
  • assist in management of patient services and cafeteria operations. 
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
  • perform tray assessments to ensure food quality and presentation and tray accuracy;
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
  • perform management functions that include direct supervision of hourly associates including employee development.

Is this opportunity right for you? We are looking for candidates who have:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets a plus; and/or
  • strong management skills, preferably in healthcare, hospitality, or restaurants. 

Absent a legally recognized exception, as of October 1, 2021, Abott Northwestern is requiring COVID-19 vaccines to work at this hospital.

 

Learn more about Abbott Northwestern at Allina Health


At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, and access to our employee assistance program and other discounts. Click here for more information about Sodexo’s Benefits.


Not the job for you?
We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:
At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

 

Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

Client / Customer Service 

  • Provide effective communication for client and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.
  • Owns and drives operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Utilizes all operational processes to drive continuous improvement and celebrate
  •  successes.

 
Analysis & Decision Making 

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Follows best practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 

 
 Safety 

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:   
    • Working as a team for safety 
    • Communicating Effectively for Safety 
    • Managing Safety Risks 
    • Optimizing Human and Environmental Factors 
    • Recognizing, respond and reporting incidents
    • Adherence to all operational safety practices and protocols
    • Drives a safety culture throughout the team

 
 

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years 

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed