• Field Service Imaging Engineer Level 3 (FSE Level 3)

    Location US-FL-Melbourne
    System ID
    Healthcare Technology Management
    Relocation Type
    Yes - According to Grade
    Employment Status
  • Unit Description

    Headquartered in Brentwood, Tennessee, Sodexo Clinical Technology Management (CTM) is part of Sodexo Healthcare providing quality of life services in 4,300 hospitals, across 34 countries, utilizing the depth and breadth of experience from more than 60,000 Sodexo Healthcare professionals. Sodexo CTM is focused on supporting the clinical technology our clients rely on daily to improve the lives of their patients.


    As we grow to support our clients and their growth, Sodexo CTM has several exciting opportunities for a Field Service Imaging Engineer Level 3 (FSE Level 3). The FSE 3, is our face to the customer and at the heart of our national service organization and the diverse medical imaging systems our teams support in a variety of healthcare CTM environments.


    Role Summary
    Sodexo’s growing Clinical Technology Management Division is seeking a talented Field Service Imaging Engineer Level 3 (FSE Level 3) to support our customers in the Melbourne, FL market.
    We consider an FSE Level 3 as the pinnacle of capability, expertise and polish within his or her specialties. As such, our expectations for this role include not only a high level of technical expertise but a skilled communicator around service events and an example for others to follow.
    Ensuring his or her diagnostic imaging medical equipment is serviced and maintained on schedule and within compliance standards is only part of the key attributes of role. Ideal candidates will have outstanding customer service and communications skills along with a commitment to be the very best in delivering high quality repairs and preventative maintenance in the interest of improving overall reliability.


    Ideal candidates will possess:

    • Unquestionable integrity
    • Polished personal presence
    • Outstanding problem solving and troubleshooting skills
    • Understanding of regulatory requirements for medical imaging devices
    • An ability to operate well and manage in high stress, fast paced circumstances
    • Expertise in medical imaging service, repairs and preventative maintenance procedures
    • Proven success developing and sustaining relationships; team, customers, suppliers
    • Project management experience
    • Original Equipment Manufacturer (OEM) specific training and or experience in MRI, CT, X-Ray, and Cath-Lab systems.
    • Multi-modality experience and training a plus
    • Ability to participate in on-call rotation schedule
    • Competency in the use of the Microsoft Office suite of products


    Position Summary

    Under minimal supervision of the Field Service Director, our FSE 3’s will inspect, repair, maintain, and calibrate all types of medical imaging systems and related equipment in a variety of mobile and fixed locations within a geography. On a regular basis, they will interact with clinical health providers in the identification of technology based problems and their related solutions. An FSE 3 represents the highest level of technical expertise and is expected to possess the ability to troubleshoot, repair, and maintain complex diagnostic devices, instrumentation, and systems and complete detailed documentation. Additionally, an FSE 3 will possess the knowledge and experience to contribute to ongoing initiatives such as the improvement and development of policy and procedures; technical guidance in the selection and installation of imaging equipment and systems and contribute to staff development and mentorship as our team continues to grow and improve.

    Travel requirement: 25% travel performing 75-80% in local market and 20-25% outside their local


    Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.
    We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day.
    At Sodexo, we improve the Quality of Life of all those we serve.

    Position Summary

    Using the highest level of technical expertise, inspect, troubleshoot, repair, maintain, and calibrate the full range of diagnostic imaging and/or therapeutic radiation equipment, devices, system, and instruments. Interact on a routine basis with other clinical health providers in the identification of technology-based problems and solution development. 
    Key Duties
    -Inspect, maintain, repair and calibrate equipment and systems
    -Ensures regulatory compliance
    -Develops staff by teaching and mentoring others
    -Provides advanced support of equipment for direct patient care
    -Interacts on a routine basis with clinical health providers in the identification of technology based problems and solutions
    -Solves organization-level customer service issues and complaints
    -Preparing required documentation and reports
    -Demonstrates a safety mindset
    -Financial responsibility for purchasing parts and service




    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree in electronic, biomedical engineering or a discipline geared toward managing maintaining and repairing clinical equipment within a healthcare environment

    Basic Functional Experience - 7 years of imaging equipment repair and maintenance within a healthcare environment and/or entry level of formalized training and/or equivalent military training. Significant factory-level training of imaging equipment contributing to the effectiveness of the organization. Preferred CRES nationally

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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