• Retail Operations Manager- Located in Potsdam, NY

    Location US-NY-Potsdam | US-NY-Great New York City | US-TX-Houston | US-FL-Jacksonville | US-PR-San Juan
    System ID
    Food Service
    Relocation Type
    Yes - According to Grade
    Employment Status
  • Unit Description

    Sodexo is seeking Food Retail Operations Manager 3 for universities segment, located in Potsdam, NY. 




    The Food Retail Operations Manager will report directly to the Food Service Director and oversee BOH and FOH for high volume and complex retail dining environment, and as a # 2 supporting the Food Service Director.


    The ideal candidate will have:

    • College/University high-volume retail food service management experience;
    • Strong operational standards, exceptional customer service and ability to lead, engage, train and develop front-line staff; (POS operating system knowledge would be a plus)
    • Strong financial acumen;
    • Experience managing multiple food retail outlets and national brand concepts;
    • Innovation and ability to grow revenue and manage cost;
    • Customer driven and strong track record in organizational development;
    • Ability to manage late night, as needed;
    • Superior client relations skills;
    • Showcase skills of innovation, initiative, customer service, marketing and merchandising to be able to meet the high expectations of this growing university

    Careers in Universities:

    Working for Sodexo in Universities allows you to support students on their path to adulthood and academic success. Located on college and university campuses across the country, Sodexo creates clean, safe living and learning environments that inspire and drive success. Student success depends upon so many conditions – when they are well fed, safe, comfortable and learning in a clean, well maintained environment they are more likely to succeed.


    Working for Sodexo:

    How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


    We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 


    Apply Now!

    Are you ready to start your Sodexo career? Apply now!




    Position Summary

    Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
    Key Duties
    -Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
    -Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
    -Manages cash handling protocols & control procedures according to Sodexo policies.
    -Maintains client satisfaction for food quality & customer service.
    -Accountable for the execution of service quality by maintaining the highest level of delivery.
    -Supervises day-to-day work activities of food service workers, supervisors & managers.



    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree 

    Basic Management Experience - 3 years
    Basic Functional Experience - 3 years of experience in retail operations

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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