• Retail Manager 3

    Location US-TX-HOUSTON
    System ID
    Food Service
    Employment Status
  • Unit Description

    Sodexo is currently seeking a high performing Retail Manager III to utilize highly creative and extensive retail background for a high profile and large volume operation within Memorial Hermann Healthcare System in Houston, Texas. This level 1 trauma center with 938 licensed beds and an average daily census of 785. 


    This high volume ($8 million) retail operation serves over 2.3 million meals per year, from 4 retail venues, to a campus of over 10,000 employees. The ideal candidate is hands on, results oriented, and has a proven track record of delivering operational excellence. Ability to develop and maintain professional relationships with Client, Hospital staff, Strong Retail experience, excellent client and customer relations, consistent proven success of developing and managing a team are a must. A focus on sustainability, diversity, marketing, community, creative approaches to solutions, and out of the box thinking to support our growing campus is desirable for the successful candidate. Strong knowledge of Sodexo systems and standards is preferred, but not required.


    Ideal candidate will have:

    • High volume retail experience with a strong front of the house knowledge, prefer in a food contract management setting and high end catering experience
    • Must be organized, hands on, extensive marketing & promotions experience, knowledgeable with food and labor cost, with a proven record for managing food and labor cost controls to meet targets
    • High emphasis on food presentation, quality, diverse cuisines, menu design & implementation with fresh ideas utilizing market trends
    • Experience with on-line ordering and inventory management
    • Focus on food and physical safety and sanitation
    • Ability to inspire and develop sales strategy to assure food quality, menu, recipe, techniques, menu developing, food & labor cost
    • Demonstrated experience providing strong leadership, including supervision, direction and training, to a diverse team
    • Focus on customer service excellence
    • Strong analytical and critical thinking skills
    • Professional and good communication skills
    • High level of computer literacy
    • Focus on customer service excellence
    • Fine dining experience is a plus!

    Apply Today!

    Position Summary

    Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
    Key Duties
    - Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
    - Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
    - Manages cash handling protocols & control procedures according to Sodexo policies.
    - Maintains client satisfaction for food quality & customer service.
    - Accountable for the execution of service quality by maintaining the highest level of delivery.
    - Supervises day-to-day work activities of food service workers, supervisors & managers. 




    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree
    Basic Management Experience - 2 years
    Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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