• Patient Experience Manager

    System ID
    General Management
    Employment Status
  • Unit Description

    N/A - Jo will add

    Position Summary

    Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

    • Rounding with existing patients, families, and Nursing personnel in facility
    • Collaboration with hospital clinical and administrative leadership
    • Collecting, organizing, and trending data
    • Communicating findings with both Nutrition Services and interdisciplinary teams
    • Networking with other hospitals to identify best practices

    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree
    Basic Management Experience - 2 years
    Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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