Sodexo is seeking an experienced Environmental Services (Operations Manager 2) for Boston Children’s Hospital, ranked as the #1 Children's Hospital in the nation! This is a high profile, Sodexo Prestige account and a 400 bed teaching facility located in Boston, MA. This pediatric hospital has 400 beds and over 3.5 million cleanable square feet. This opportunity is managing a team of 35. This is an evening position (2 pm- 12 am).
The successful candidate will participate in a rotational on call schedule involving rotating weekends and holidays. As this position equates to an Assistant Director level role at a small to mid-size account, overall you will be tasked with leading, developing, and growing a team of employees. Some responsibilities may include (but not limited to) on-going training, quality inspections, compliance, safety, and the implementation of Sodexo policies and procedures. Overall, will need to motivate hourly staff and maintain cleaning quality to a very high level with an emphasis on client satisfaction at all times. Client engagement/patient satisfaction is essential for the success of this role.
The ideal candidate will have prior management experience environmental services/custodial/housekeeping department with direct Manager reports and front-line staff from a healthcare/hotels environment. Individuals with exceptional communication, interpersonal, and technical skills are necessary. JCAHO experience is preferred. Must have the ability to handle multiple priorities at once in a fast paced environment. Seeking individuals that want to make a difference in patient satisfaction, employee engagement and training. The ability to speak Spanish would be helpful managing this position, but is not required.
Benefits :Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation starting the first year of employment.
Do you possess strong leadership skills? Do you enjoy managing people, processes and projects? Would you like to have the opportunity to improve the quality of daily life? If so, then we would love to hear from you!
Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.
-Assumes GM responsibilities and authority in his or her absence
-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.
-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.
-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.
Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.