The Assistant Security Operations Manager is responsible for overseeing the day-to-day operation of the security department and works closely with the Sodexo Security Operations Manager and on-site client to address and resolve items affecting the department. This is a client facing, leadership role.
Additional general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.
The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.
Basic Education Requirement - Associate's Degree
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.