• Lab Concierge

    Location US-PA-COLLEGEVILLE
    System ID
    77352
    Category
    Administrative
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

    pper Providence

     

    New R/D Facility

     

    30 miles from Philadelphia

     

    Hands-on laboratory experience and at least one-year experience in managing others in a lab environment

    • Strong background in GxP, regulations, standards and policies applicable to pharmaceutical environment
    • Training in quality, health and safety, compliance and lab audits
    • Demonstrates understanding of impact on tasks being performed by Scientists and their work 

    All employees are required to, and are responsible for adhering to Quality, Compliance and Environmental, Health and Safety (EHS) regulations and Client or Sodexo procedures applicable to their role. Training will be provided to ensure that the procedures are understood and responsibilities are defined. Quality and Compliance non-conformances and potential quality and compliance risks to all regulations must be reported immediately to your line manager and the Sodexo Compliance team. Environmental, Health and Safety non-conformances and potential environmental, health and safety risks must be reported immediately to your line manager and Sodexo EHS.

     

    Position Summary

    Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services.  Consults with or transfers more difficult issues to the Rep II or management.

    Qualifications & Requirements

    Basic Education Requirement - High School Diploma, GED or equivalent

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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