Sodexo Operations LLC

  • Environmental Services / Custodial Operations Manager 3

    Location US-CA-PALO ALTO
    System ID
    77460
    Category
    Environmental Services / Custodial
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

    Sodexo, North America's leading provider of contract management services is seeking an Environmental Services (Housekeeping) Operations Manager 3 for one of the Nations Top ranked Hospital Stanford University Medical Center in Palo Alto, CA!  The scope of this position includes the oversight of staff and staff development for the unit. Stanford University Medical Center includes the leadership of over 300 employees and nearly 3 million square feet in Stanford, CA; just south of the San Francisco, CA area. 

     

    Day and Evening shift positions both available but both positions require the flexibility to cover other time frames/shifts as needed. Ideal candidate will have previous experience in large custodial / housekeeping account, have an understanding of regulatory guidelines and maintain flexibility in work hours and be able to train / mentor/ motivate hourly staff in a union environment. Responsibilities include supervising and scheduling hourly employees while maintaining customer, client and employee engagement and good public relations. This manager will provide direct and indirect oversight for the staff and their development as well as compliance. This position will report to an on-site Sr. Area General Manager.

     

    The ideal candidate for this position will also have strong client/employee relationship-building skills and possess the ability to manage direct reports in multiple locations on the campus, handle multiple priorities, quickly grasp situations and logically progress through solutions, the ability to refine systems ensuring sustained effort of achieving standards, and follow through and visibility within the facility. The ideal candidate will work in cooperation with a full environmental services operational team in areas relating to: daily environmental services operations, improving the patient experience, labor controls, infection control, quality assurance, project management, training, supply management, and implementing the entire Sodexo Unit Operating System.   

     

     

    The candidate must be/do the following:

    • Customer focused to enhance and improve the experience of the staff and patients.
    • Actively involved in Diversity Awareness.
    • Able to lead and communicate effectively.
    • Results and safety driven.
    • Have strong Financial acumen
    • Ability to build strong client relationships
    • Contract Services management experience
    • Drive HCAHPS & patient satisfaction scores 
    • Successfully managed Environmental Services hospital units

    #StanfordES

    Position Summary

    Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.

     

    Key Duties
    -Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

    -Assumes GM responsibilities and authority in his or her absence

    -Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

    -Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

    -Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

    -Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.

     

     

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree 
    Basic Management Experience - 3 years
    Basic Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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