• FM System Analysis Manager

    Location US-NY-Cheektowaga
    System ID
    Relocation Type
    Employment Status
  • Unit Description

    Sodexo has an opportunity for a FM System Analysis Manager.  Come join this Technology Solutions team that is responsible for the architecture, enhancement, implementation project and support of facility management technology solutions in Sodexo North America, working with solution and business teams on both global and North America levels.  In this role you will be responsible for gathering, summarizing business requirements, analyzing such requirements against system capabilities, planning projects, enhancement and change requests, performing medium to complicated application system configuration and providing advance level support in North America facility management technology solution area. The role must balance the business requirements with technology system capabilities, enterprise architecture and overall direction of IS&T strategy on the facility management road-map.   


    In this FM System Analysis Manager role you will:

    • Analyze business requirements against system functionalities for feasibility, enhancement design or suggest alternative solutions.
    • Technical and functional expert in specific facility management related application systems to provide advance level support, produce written documents and train junior support personnel
    • Work closely with business counterparts, IT teams and 3rd-party consultants to design, configure or develop solutions which meet operational, reporting, client, and business needs
    • Assist in proposing IS&T strategy and road-map related to area with expertise
    • Lead in-depth evaluation of new technology solutions and provide in-depth pros and cons analyses or recommendations
    • Provide level 3/4 in-depth technical support of specific facility management systems
    • Work with business analysts, facility support team, business counterparts, other related IS&T teams at global or North America level in analyzing requirements, studying feasibility, identifying system functionality fits or gaps, proposing solution, design functionality, and executing related configuration or development activities
    • Develop project proposals, estimates, options and costing with the business to develop ROI, and assist the Director of IFM Technology Solutions in IT Governance for approval
    • Take on leading role in new technology solution in facility management area quickly with minimal coaching or assistance
    • Propose, design and implement processes, measurements, SLAs in scope of related areas. Gather and produce performance reports of these on a regular basis.
    • Estimate and forecast budget and cost in specific technology systems from project to support phase
    • Coordinate projects/tasks across multiple teams and solve cross-team conflicts as much as you can. Proactive escalation to next level management of any risks, delays, negative impacts to project or advanced support process 

    What does it take to be the next FM System Analysis Manager on our team?

    • BS in Computer Science, Information Systems or Engineering related majors
    • 4 years’ experience in application system project management, system analyses, design, configuration, development and implementation of large Facility or equivalent Systems.
    • Demonstrable track record in technology and project areas
    • Solid knowledge in typical business processes (e.g., purchase to pay, sell to cash, financial reporting)
    • Strong Communication and interpersonal skillsI

    Sound like the opportunity you’ve been waiting for? Apply TODAY! We look forward to hearing from you.

    Position Summary

    Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs documentation of requirements, and translation into proper system requirement specifications. Not only possesses full technical knowledge of most phases of systems analysis, but also considers the business implications of the application of technology to the current and future business environment. May instruct, direct, and check the work of business systems analysis personnel. Acts a team leader for projects with moderate budgets or of a short to intermediate duration.

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree 

    Basic Management Experience - 5 years   

    Basic Functional Experience - 3 years IT and business-related experience

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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