• Retail Manager 2

    Location US-CA-LOS ANGELES
    System ID
    Food Service
    Relocation Type
    Employment Status
  • Unit Description

    Sodexo Leisure is seeking 3 seasonal Retail Manager 2 to support our operations from March to November for the famous Hollywood Bowl in Los Angeles, CAThe prestigious, multi-outlet venue offers exceptional food services that range from fine dining in our premium restaurants, grab and go at our concessions and VIP seating at the world famous Hollywood Bowl Outdoor Amphitheater.  These positions will interact with VIPs and clients on a daily basis. Providing an unforgettable guest experience is our focus. 


    These (3) Retail Managers will manage a staff of 30+ employees, including all employee training, scheduling and payroll. Our Managers will focuFOHn FOH appearance and operations, combining quality and speed of customer service to our patrons. This position will interact with customers and clients on a daily basis.  Providing an unforgettable guest experience is our focus. We pride ourselves on quality farm to table culinary specialties offered throughout the venue. 


    These (3)  Retail Manager's may oversee one of our outlets which include:


    Supper in Your Box Seats - box ticket holders of the Hollywood Bowl will be able to order ahead for complete meals from Suzanne Goin's summer supper menus and Caroline Styne's extensive wine list, served right at your box seats


    Marketplaces - our three on-site marketplaces feature specialty sandwiches, salads, artisan baked goods, cheese + charcuterie plates, beer, and wine--everything you need to build the perfect picnic


    The Wine Bar by a.o.c. - features a wide selection of Caroline Styne’s favorite new- and old-world wines to be explored by adventurous and less experienced wine drinkers alike, all paired with Suzanne Goin’s signature small-plates menu


    the backyard - inspired by the gorgeous natural surroundings of the Bowl, alis al fresco space has the feel of a chic backyard in the Hollywood Hills. Two large wood-burning grills are the focus of this farmers' market-driven restaurant serving Suzanne’s grilled fish, chops, steaks, vegetables, salads, and raw bar menu selections


    Pool Circle - this exclusive fine-dining experience is for subscribers of the Pool Circle, with a seasonal made-to-order menu and exceptional wine list styled from SuzGoin Goin and Caroline Styne’s award-winning restaurant, Lucques


    Excellent customer service and client relations skills are a must! 

    Extensive wine and food knowledge is required. 


    Sodexo has been delivering exceptional services that respond to the demands of exacting clients for more than 20 years. Sodexo is a global leader in providing guest and facilities services to museums, zoos, aquariums, historic properties, sports venues, and more. We work to provide our clients' guests and members with a more memorable experience by greatly enhancing the entertainment, education, or excitement of their venues in all areas of guest and facilities services.


    There is one catch you Must love Loud Music!

    Visit the Hollywood Bowl Website Here

    Position Summary

    Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly & supervisory food service workers.
    Key Duties
    - Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
    - Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
    - Manages cash handling protocols & control procedures according to Sodexo policies.
    - Maintains client satisfaction for food quality & customer service.
    - Accountable for the execution of service quality by maintaining the highest level of delivery.
    - Supervises day-to-day work activities of food service workers. 



    Qualifications & Requirements

    Basic Education Requirement - High School Diploma or GED or Equivalent
    Basic Management Experience - 1 year

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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