Sodexo is seeking an Operations Manager to manage dining services for a new senior living community in the Quad City area! As the Dining Services Operations Manager, you will manage the daily dining room meal services, oversee the staff and provide training including onboarding of new team members.
This role requires strong front of the house leadership abilities and outstanding customer service skills for Resident and Client satisfaction and on-going program enhancements.
Your Skills Checklist for this position:
Management Training, a Servsafe Certificate
Table Service, Buffet, Fine Dining experience
Skills to hire, coach, and train employees
Ability to manage food and labor costs controls
Computer skills; food and labor management systems
Typical Schedule; 9am-6pm with rotating weekends / holidays
Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.
- Establishes a safe work environment
- Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention
- Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes
- Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met
- Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan
- Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies
Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.