Sodexo Operations LLC

  • Patient Services Manager 2

    Location US-MA-SALEM
    System ID
    Food Service
    Relocation Type
    Employment Status
  • Unit Description

    SODEXO Patient Services Manager Opportunity (Sign-on Bonus Included)


    Sodexo is seeking a Patient Services Manager for North Shore Medical Center, affiliate of Partners HealthCare. This account has a very high level of engagement with LEAN and Patient Satisfaction.


    Seeking a self-directed, high-performing manager to complement a high-functioning management team.  Primary focus is to drive patient satisfaction via rounding, customer service training, auditing and constant enhancement of our Sodexo EFY (Expressly For You) dining program.  Responsible to round on patient care units interacting with patients regarding the satisfaction of their meals and environment. 



    Key Initiatives:

    • Implement Service Depot patient rounding
    • Menu upgrades and associated technology
    • Service recovery
    • Communication board updates
    • CARES & Customer Service

    Position Summary

    Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
    Key Duties
    - Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

    - Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

    - Establishes operating standards, implements quality improvements and communicates them to employees.

    - Performs audits and prepares reports.




    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree
    Basic Management Experience - 2 years
    Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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