• Food Operations Manager 1

    Location US-MD-BETHESDA
    System ID
    Food Service
    Relocation Type
    Employment Status
  • Unit Description

    Craft Your Career!


    Use your passion for service to create a positive impact and make a difference!


    Sodexo is seeking an Food Operations Manager 1 for our Government Services segment in Bethesda, Maryland! This a great opportunity for a polished and professional Food Operations Manager seeking to grow their career and skill set.


    Join our long-standing account within a government agency providing dining services to their staff and guests. 


    The best qualified candidate will be have a retail food service background and be able to inspire their staff of 7 hourly frontline employees to uphold our standards at all times.  


    Are you a leader? The Food Operations Manager will be in charge of:


    • An exciting corporate service cafe
    • Customer service
    • Client relations
    • Inventory
    • On-site marketing/digital signage program
    • Purchasing compliance and ordering
    • Implementing sustainability initiatives
    • About 15 direct hourly reports including baristas and cashiers
    • Cash handing/operations


    Why apply to this position?


    • This position offers a predominantly Monday through Friday daytime schedule (with the need to flex as business requires)
    • There is a great opportunity to make an impact and build a great team
    • Sodexo provides unparalleled opportunities for career advancement
    • You’ll have creative freedom to design menus and promotional outreach
    • You’ll report to an experienced and knowledgeable manager


    Responsibilities and key expectations for this position include:


    • Lead the frontline staff in providing an exceptional customer service experience to the customers we serve
    • Complete daily kitchen inspections
    • Ensure consistency in food quality and presentation to all customers served
    • Implement new programs and systems to support our food service operations
    • Maintain HACCP and safety standards for the operation 
    • Create staff schedules
    • Maintain Sodexo's cash handling standards, accounting, and reporting processes
    • Prepare operating reports and compile unit data for our client
    • Partner with frontline staff to enhance engagement and develop their skill sets
    • Ability to build and maintain strong client and customer relationships


    Position Summary

    Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.
    Key Duties
    - Establishes a safe work environment

    - Utilizes Sodexo tools and programs to develop client, customer, and staff relationships,  to ensure account retention

    - Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

    - Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

    - Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

    - Ensures adherence to all HR standards for Sodexo, client, and  regulatory agencies



    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree
    Basic Management Experience - 2 years
    Basic Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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