• Area General Manager

    Location US-AK-Anchorage
    System ID
    83001
    Category
    General Management
    Relocation Type
    Yes - According to Grade
    Employment Status
    Full-Time
  • Unit Description

    About NMS

    Built on a culture of safety and integrity, NMS delivers award-winning, integrated support services to a variety of clients in food service, facilities management, camp services, security and hotel management in Alaska and the continental U.S. We are proud to serve not only our original oilfield clients, but also clients from federal, state and local governments, corporate facilities, healthcare institutions, schools and universities, manufacturing centers, and the transportation and telecommunications industry. Our clients have peace of mind knowing we are committed to delivering best-in-class service, and we bring creativity, technology and experience to every project. Our mission is to provide management and support services at a level of quality, value, safety and expertise beyond our clients’ expectations. At NMS, we expect our employees to fulfill that mission in every aspect of their work.

     

    Summary

    The Area Manager ensures that all units within his/her area achieve success in finances, account retention, satisfaction, employee training and development. Also ensures that NMS standards, policies and procedures are upheld, while building and maintaining healthy, effective relationships with clients, customers and employees.  This position is in operation ten (10) months out of the calendar year with the potential to extend longer as needed.

     

    **This position requires frequent travel to Sitka, Nome, Anchorage, and Northwest Alaska**

     

    Essential Duties and Responsibilities

     

    Operations:

    • Solid understanding of the NSLP program, all of its requirements, able to teach others about the programs and assist clients with programs.
    • Lead units in maintaining a steady focus on the quality of the food being served and the services provided by NMS.
    • Responsible for planning, management, and execution of food service operations. 
    • Maintain an up-to-date knowledge of the company’s audit and survey processes and ensure that all units in the area consistently use and support these processes.
    • Monitor and support the use of all NMS management systems and corporate programs, including:  Culinary Training, Labor Optimization, Procurement Initiatives, HACCP, Affirmative Action, Total Account Management, Division Marketing Initiatives
    • Ensure that units comply with all applicable regulations. These include, but are not limited to, regulations covering safety, sanitation, licenses, fees and permits.
    • Continually seek opportunities to enhance and enlarge NMS’s business by using knowledge of food and current dining trends.
    • Regularly use the NMS infrastructure as a resource and refer others to it.
    • Consistently meet financial goals specified in those budgets.
    • Analyze financial and statistical data and utilize this information to implement corrective action.
    • Work with the Director of Operations and client to negotiate rates, contract terms, and all other aspects of the business relationship.
    • Maintain familiarity with NMS’s information systems and technologies and support their use.
    • Comply with the company’s audit requirements and processes.
    • Be knowledgeable about and ensure compliance with NMS’s employment policies.
    • Maintain appropriate staffing levels and manage turnover.
    • Monitor units’ compliance with various kinds of legal requirements, including ADA, EEOC, FMLA, OSHA, and Wage and Hour.
    • Develop managers by actively utilizing NMS’s evaluation and development tools to give honest feedback to direct reports. Encourage, promote and facilitate the use of training programs, both formal and informal.
    • Manage succession planning with the needs of the division in mind.
    • Solicit new business both at NMS’s current accounts and among other institutions.
    • Maintain an up-to-date familiarity with NMS’s competitors.
    • Other duties as assigned.

    Leadership and Communication:

    • Champion the culture of NMS. Always strive to understand, support and promote NMS’s mission and values and management philosophy.
    • Build and nurture a wide net of business relationships with clients, influential people on campus, customers and employees.
    • Help build and secure the NMS brand and image. Always represent the company in a professional, positive manner.
    • Utilize a variety of communication modes, including the Internet, NMS’s Intranet, PowerPoint and
    • Practice effective interpersonal communications. Be a good listener and a capable negotiator who can deliver effective presentations.
    • Plan and develop compelling, effective programs for use in sales proposals.
    • Make creative, practical suggestions for use in the development of sales proposals.
    • Support new account openings by sharing both resources and talents.
    • Assist with region and division project teams when requested.
    • Assist with training, both development and delivery, when needed.
    • Become an active participant in the life of the community, thus helping NMS to establish and maintain a good name.

    Note:  The above performance expectations are to be used only as a guide to exemplify basic job duties for the above position. These are not to be construed as all-inclusive. Responsibilities may be added or deleted, as dictated by business necessity.

     

    Minimum Requirements

    • Previous Sodexo experience required.
    • Experience overseeing a budget or revenue of at least five (5) million dollars.
    • A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.
    • Computer literacy including competence in Microsoft applications and web-based applications.
    • Working knowledge of general accounting principles.
    • Strong communication skills, in both written and verbal forms.

    Preference

    • A minimum of three (3) years of institutional food service management experience required, K-12, Higher Education or related experience preferred.
    • Bachelor’s degree preferred, or commensurate experience.

    Working Conditions and Physical Requirements

    Weather: Indoors, environmentally controlled

    Noise level: The noise level in the work environment is usually mild

    Description of environment: This is an industrial kitchen located in a Campus/University or Restaurant setting.

    Physical requirements: Frequently required to stand, walk, use hands/fingers to handle or feel, stoop, kneel, talk/hear, see, taste/smell, and carry weight/lift up to 25 lbs.  Infrequently required to sit, crouch or crawl.

    Travel: Employee may travel up to 70% to various locations within the U.S. and/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes and ATVs.  Travel is coordinated by NMS.

    Competencies
    Proven success at managing multiple tasks, projects and subordinates.

    Proficiency in planning and organization.

    Demonstrated understanding of profit attainment and profit growth.

    Strong ability to lead, build diverse teams and oversee training.

    Personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity.

    NMS Core Values

    Safety guides our behavior.

    Honesty and integrity govern our activities.

    Commitments made will be fulfilled.

    All individuals are treated with dignity and respect.

    The environment will be protected and sustained.

     

    Required Language

    Equal Opportunity Employer/Shareholder Preference

    NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law.

     

    Accommodation Request

    If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

     

    To request an accommodation by telephone, contact us at: 1-800-478-2000

    To request an accommodation by email, contact us at recruiting@nana.com

     

    To apply, please click here:  https://nana.taleo.net/careersection/nms/jobdetail.ftl?job=FOO00773&tz=GMT-08%3A00&tzname=America%2FAnchorage

    Position Summary

    Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.
    Key Duties
    - Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

    -  Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

    -  Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

    - Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

    - Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

    - Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention
     

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree
    Basic Management Experience - 5 years
    Basic Functional Experience - 5 years

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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