HTM Regional Operations Support Manager

Location US-OH-CLEVELAND
System ID
835776
Category
General Management
Relocation Type
No
Employment Status
Full-Time

Unit Description

Sodexo at University Hospitals has a great opportunity for an HTM Regional Operations Support Manager located in Cleveland, OH.

 

Sodexo partnering with University Hospitals to provide comprehensive primary and community-based care – the kind of health care people need most – as well as access to the highest quality specialty care when necessary.

 

Today, University Hospitals is one of the nation’s leading health care systems, providing patient-centered care that meets the highest standards for quality and patient safety and have received numerous awards and recognitions from some of the most prestigious institutions in the country for their leadership and exceptional patient outcomes.

 

The System’s 1032-bed, tertiary medical center, University Hospitals Cleveland Medical Center, is an affiliate of Case Western Reserve University. Included on UH’s main campus are University Hospitals Rainbow Babies & Children’s Hospital, among the nation’s best children’s hospitals; and University Hospitals Seidman Cancer Center, part of National Cancer Institute-designated Case Comprehensive Cancer Center at Case Western Reserve University (the nation's highest designation).

 

The HTM Regional Operations Support Manager has overall responsibility, or a portion of on-sight Healthcare Technology Management operations as assigned by the Client Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

Client / Customer Service 

  • Provide effective communication for client and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.
  • Owns and drives operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Utilizes all operational processes to drive continuous improvement and celebrate successes.

 
Analysis & Decision Making 

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Follows best practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 

 
 Safety 

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:   
    • Working as a team for safety 
    • Communicating Effectively for Safety 
    • Managing Safety Risks 
    • Optimizing Human and Environmental Factors 
    • Recognizing, respond and reporting incidents
    • Adherence to all operational safety practices and protocols
    • Drives a safety culture throughout the team

Is this opportunity right for you?

 

Working in Healthcare Technology Management for Sodexo, you will partner with our Healthcare clients to manage their clinical technology needs. Together, we provide leadership and expertise for their business, patients, residents and the staff who care for them. At Sodexo, we improve the Quality of Life of all those we serve. If you share these values, apply today!

 

Learn more about Sodexo’s Benefits 

 

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment at Sodexo, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

 

Not the job for you?

 

At Sodexo, we have HTM positions at numerous client locations across the United States. Continue your search for HTM jobs   

Position Summary

The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client Executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

Client / Customer Service 

  • Provide effective communication for client and customers to ensure excellent customer service.
  • Effectively partners with client and Sodexo employees to drive successful outcomes.
  • Complies with all client policies and procedures.
  • Owns and drives operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Utilizes all operational processes to drive continuous improvement and celebrate
  •  successes.

 
Analysis & Decision Making 

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Follows best practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 

 
 Safety 

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:   
    • Working as a team for safety 
    • Communicating Effectively for Safety 
    • Managing Safety Risks 
    • Optimizing Human and Environmental Factors 
    • Recognizing, respond and reporting incidents
    • Adherence to all operational safety practices and protocols
    • Drives a safety culture throughout the team

 
 

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree in related field or equivalent experience

Basic Management Experience - 2 years 

Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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