• Patient Services Manager 2

    System ID
    Food Service
    Relocation Type
    Employment Status
  • Unit Description


    Sodexo is looking for a Patient Service Manager 2 at Trident Medical Center located in Charleston SC


    HCA Trident Medical Center is a growing facility.  It is currently licensed for 313 beds and has recently began a 3 year renovation project.  As the Patient Service Manager, you will provide over-site to the PSM team  and ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance. 

    Job Responsibilities include:

    • Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
    • Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
    • Accountable for the execution of service quality and ensures customer and client satisfaction.
    • Be the onsite expert for the patient dining and ordering systems (At Your Request/ Expressly for You) 

    Ideally, qualified candidates will have the following experience:

    • Strong understanding of regulatory compliance including JACHO, and CMS.
    • Previous management level experience and ability to engage and build strong relationships with client management; nursing staff; and patients
    • Ability to manage multiple priorities.
    • Professional communication skills.
    • Passion for a high level of customer service

    Position Summary

    Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
    Key Duties
    - Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

    - Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

    - Establishes operating standards, implements quality improvements and communicates them to employees.

    - Performs audits and prepares reports.




    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree or equivalent experience
    Basic Management Experience - 2 years
    Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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