• Environmental Services / Custodial Operations Manager 2

    Location US-MA-BOSTON
    System ID
    Environmental Services / Custodial
    Relocation Type
    Employment Status
  • Unit Description

    Why are you looking to leave your current position or why did you leave your most recent position? Had to family reason, worked for Sodexo for 1.5 years

     # years experience in ES mgmt: 8 year    HC mgmt:   3 years        GM/Director if applicable:

      Largest # of employees managed:  no direct report    Have you managed other managers/supervisors/leads?
    106 fte


     Union exp as a manager? yes
      What is the largest facility that you have worked at -  cleanable square feet / # of beds managed:  820 beds
    currentyly in a hospital in New York
      How would you describe your leadership style? connect with all staff
      Do you provide training/instruction in your current position? yes



     Have you been through JCAHO/The Joint Commission (TJC) or other type of inspections (state surveys, Department of Health, CMS) yes


     How do you ensure that your customer is satisfied? follow up with them
      Do you speak any language other than English? a little Spanish
      What do you believe to be your greatest strengths always go the extra mile not clock watcher





    Sodexo is hiring an experienced Environmental Services/Custodial Operations Manager 2 at Massachusetts Eye and Ear, a specialty teaching hospital located in Boston, Massachusetts.  Mass Eye and Ear is a Partners healthcare facility with 42 patient beds and 3 off-site properties and 490,000 cleanable square feet. This Operations Manager will lead a team of up to 40 Sodexo hourly employees in Environmental Services and Linen Distribution. Overall, this position will provide leadership and insight through our Sodexo programs while maintaining cleaning quality to a very high level.   


    Our ideal candidate will have previous Environmental Services, Housekeeping and/or Custodial Management experience in a health care/hospital environment with a successful work history leading others. Seeking self-starters with excellent customer service, communication and relationship building skills.  The ability to speak Spanish would be helpful managing this position, but is not required. Sodexo experience is a plus.


    Benefits: Sodexo offers you a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.

    Position Summary

    Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

    Key Duties
    -Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

    -Assumes GM responsibilities and authority in his or her absence

    -Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

    -Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

    -Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

    -Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.


    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree or equivalent experience
    Basic Management Experience - 2 years
    Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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