• Patient Services Manager 2

    Location US-SC-CHARLESTON
    System ID
    85315
    Category
    Food Service
    Relocation Type
    No
    Employment Status
    Full-Time
  • Unit Description

     

     

    Sodexo is seeking a Patient Services Manager 2 for Medical University of South Carolina Hospital located in Charleston, SC.

     

    Is this opportunity right for you?

     

    We are seeking exceptional managerial talent to assist in managing the day-to-day operation of an At Your Request account.  Proven track record of improving employee engagement and knowledge of enhancing the Patient Satisfaction Experience is a plus. Come grow with a wonderful, evolving institution here at MUSC Charleston!

     

    At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

     

     

    Job Responsibilities include:

    • Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
    • Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
    • Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
    • Accountable for the execution of service quality and ensures customer and client satisfaction.
    • Be the onsite expert for the patient dining and ordering systems (At Your Request and Healthtouch)

    Ideally, qualified candidates will have the following experience:

    • Strong project management experience.
    • Strong understanding of regulatory compliance including JACHO, and CMS.
    • Previous management level experience and ability to engage and build strong relationships with client management; nursing staff; and patients
    • Ability to manage multiple priorities.
    • Professional communication skills.
    • Passion for a high level of customer service

    Position Summary

    Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
    Key Duties
    - Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

    - Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

    - Establishes operating standards, implements quality improvements and communicates them to employees.

    - Performs audits and prepares reports.
     


     

     

     

    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree or equivalent experience
    Basic Management Experience - 2 years
    Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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