• Manager 2, Regional Operations Support

    Location US-NJ-VOORHEES
    System ID
    Relocation Type
    Employment Status
  • Unit Description

    Sodexo Seniors is seeking a Regional Operations Support Manager 2 for Lyons Gate Retirement located in Voorhees, NJ. Lyons Gate is a Jewish faith based continuing care retirment community, offering a complete continuum of care, including assisted living, memory support suites and a highly rated skilled nursing and rehabilitation center. The Regional Operations Support Manager will be providing support to the onsite General Manager with the daily food services and environmental services operations, this includes hands on support. 


    Is this opportunity right for you?

    At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.


    Are you the experienced food service manager we’re seeking?


    We are looking for candidates who will:

    • have oversight of day-to-day operations;
    • deliver high quality food service;
    • achieve company and client financial targets and goals;
    • develop and maintain client and customer relationships;
    • develop strategic plans;
    • create a positive environment; and
    • ensure Sodexo Standards are met.

    The ideal candidate:

    • has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
    • has culinary production experience and a strong background in safety and sanitation compliance;
    • has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
    • can demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and
    • can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and The Market Connection (TMC), and is proficient in computer skills and report management experience.


    Working for Sodexo:

    How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


    We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 


    Apply Now!

    Are you ready to start your Sodexo career? Apply now!


    Not the job for you?

    At Sodexo, we offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

    Position Summary

    The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an

    on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client

    executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs,

    resources, tools, and talent management that drives operational excellence and our service

    commitments that are:  Predictable, Reliable, and Repeatable


    Primary Responsibilities:


    Client / Customer Service - 20%

    §   Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 

    §   Provide effective communication for clients and customers to ensure excellent customer service.

    §   Effectively partners with client and Sodexo employees to drive successful outcomes.

    §   Complies with all client policies and procedures.

    Operational Excellence - 40%

    §   Owns, drives, and measures operational excellence outcomes of Sodexo and client.

    §    Effectively deploys, embeds and ensures Sodexo standardized processes are in place.

    §   Creates a continuous quality improvement culture that drives operational efficiencies.

    §   Drives change and creates a culture where change is embraced and operationalized. 

    §   Utilizes all operational processes to drive continuous improvement and celebrate successes.

    Analysis & Decision Making - 20%

    §   Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  

    §   Accountable for effective utilization of labor resources.

    §   Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 

    §   Effective risk management by ensuring consistent regulatory and legal compliance. 

    §   Compliance with supply chain management requirements.

    §    Understands and effectively manages unit finances in the Sodexo budgets.    

    §   Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.

    §   Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.

    §   Effectively delegates operational responsibilities to appropriate individuals / positions. 

    §   Follows best practices in decision making to determine best solutions for the business. 

    Safety - 10%

    §   Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.

    §   Behaviors include:  Working as a team for safety  

    §   Communicating Effectively for Safety  

    §   Managing Safety Risks  

    §   Optimizing Human and Environmental Factors  

    §   Recognizing, respond and reporting incidents 

    §   Adherence to all operational safety practices and protocols

    §   Drives a safety culture throughout the team


    Talent - 10%

    §   Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.

    §   Creates a culture of continuous learning and development for self and those within the unit assigned.


    Qualifications & Requirements

    Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience


    Basic Management Experience - 3 years


    Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition


    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed