• General Manager, Aviation Lounge 3

    System ID
    General Management
    Relocation Type
    Employment Status
  • Unit Description

    As a natural problem-solver, you thrive on challenges. You’re also an expert at implementing solutions.


    • You provide more than food and beverage for your passengers. The environment you create and the interactions with people all become the fabric of their memories.
    • You provide an experience that goes beyond the meal. It’s about how they feel when they're your guest - from the time they walk into the lounge, to the time they leave.
    • You seek genuine interactions with passengers and guests. You anticipate their needs, bringing creative programs that enhance the wellbeing of all you serve.


    Sodexo is seeking a General Manager, Aviation Lounge 3 for the United Clubs/Lounges located at San Francisco International Airport (SFO). We are seeking a seasoned General Manager that will guide and motivate our team to excel in creating an excellent guest experience for our valued member guests within multiple airline lounges within SFO.  This General Manager will provide management and strong leadership oversight in the daily operations of our prestigious airline partner VIP lounges. High-profile guests rely on our staff to create an exceptional travel experience with innovative beverage and food offerings.  This role will manage through managers and a large hourly staff (food attendants, bartenders, appearance care) and will focus on everything from finanicals, audits, safety and fostering/building strong employee and client relationships.  


    The successful candidate will:


    • have oversight of daily food and beverage operations and deliver a high-quality product;
    • achieve company and client financial targets and goals
    • develop and maintain client and customer relationships;
    • motivate, coach, mentor and develop frontline (hourly) staff and managers; and/or
    • ensure Sodexo standards are met to include compliance with company food and physical safety programs.


    Is this opportunity right for you? We are looking for candidates who:


    • have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
    • have an extensive food and beverage background managing in high-volume private clubs, lounges, hotel F&B or restaurants;
    • possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
    • exhibit flexibility to take on additional responsibilities as needed; and/or
    • demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.


    This position will regularly travel within the airport space to support the various clubs, staff and service operations.


    Learn more about Sodexo’s Benefits 


    Not the job for you?

    We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.


    Working for Sodexo:

    At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.


    Position Summary

    Responsible for general management of an account/unit providing one or more core services (Core Services of: Lounge Operations and may include any of: Complementary Food and Bar, Food For Sale, Appearance Care, Credential Desk, Purchasing and Concierge Services. Senior-most person assigned to a one client account.

    Qualifications & Requirements

    Basic Education Requirement - Bachelor’s Degree or equivalent experience
    Basic Management Experience - 5 years
    Basic Functional Experience - 5 years
    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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