Sodexo’s Clinical Technology Management services are rapidly growing!
We are seeking talented individuals in the Clinical Engineering industry to join our Regional Operations Support Team. As part of this team, you will further your on-the-job experience under the direction of our reputable leaders while seeking your next career opportunity that meets your skills and qualifications in one of our existing unit locations or anticipated new business.
Due to the location of our current business needs, the preferred candidate will reside in the Chicago or Cleveland area (other metro areas near a major airport may be considered, preferably in the Eastern region of the US). This position will require travel and could require a varied work schedule.
This is an ideal opportunity for:
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Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
The Manager 4, Regional Operations Support (ROSI) has overall responsibility, or a portion of an
on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client
executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs,
resources, tools, and talent management that drives operational excellence and our service
commitments that are: Predictable, Reliable, and Repeatable.
Client / Customer Service - 20%
§ Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
§ Effectively partners with client and Sodexo stakeholders to drive successful outcomes.
§ Complies with all client policies and procedures.
§ Identify areas for growth and increase Sodexo presence at the client; introduce new services not currently in use with client
§ Aligning strategy for Sodexo and the client to provide insight into and performance outcomes
Operational Excellence - 20%
§ Owns, drives, and measures operational excellence outcomes of Sodexo and client.
§ Creates and drives a strategy for effective deployment of programs that embeds and ensures Sodexo standardized processes are in place.
§ Creates a continuous quality improvement culture that drives operational efficiencies.
§ Drives change and creates a culture where change is embraced and operationalized.
§ Brings innovation to client organization through deployment of Sodexo programs and brand.
§ Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 20%
§ Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
§ Accountable for effective utilization of labor resources.
§ Analyze financial data to drive improved financial outcomes
§ Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
§ Effective risk management by ensuring consistent regulatory and legal compliance.
§ Compliance with supply chain management requirements and seeking opportunities to obtain greater profit margins and decreasing raw material cost.
§ Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.
§ Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
§ Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
§ Effectively delegates operational responsibilities to appropriate individuals / positions.
Safety - 20%
§ Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
§ Behaviors include: Working as a team for safety
§ Communicating Effectively for Safety
§ Managing Safety Risks
§ Optimizing Human and Environmental Factors
§ Recognizing, respond and reporting incidents
§ Adherence to all operational safety practices and protocols
§ Drives a safety culture throughout the team
Talent - 20%
§ Effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
§ Leads a culture of continuous learning and development for self and those within the unit assigned.
§ Develops rigorous plans to continually enhance employee engagement and recognition
Basic Education Requirement - Bachelor's degree in a relevant filed or equivalent work experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer