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Manager 3, Regional Operations Support

Location US-NJ-BAYONNE
System ID
917843
Category
General Management
Relocation Type
No
Employment Status
Full-Time
Posted Range
$82700 to $124960

Unit Description

Fast Paced, Problem Solving

Do you thrive in a fast-paced environment where change is the only constant?

As a natural problem-solver, you thrive on challenges. You’re also an expert at implementing solutions.

Do you enjoy a high energy, fast paced environment?

 

Sodexo is seeking a Manager 3, Regional  Operation for the Patient Transport and the Environmental Services Department, at Bayonne Medical, located in Bayonne, New Jersey.  Bayonne is a 250 bed facility, where the staff are on the client 's payroll.This is a day shift position with some weekends and holidays.  This position with report to a General Manager on - site.

  • Create a positive patient experience by setting the tone and culture of patient expectations, including the provision of concierge transport services, through a compassionate bedside manner;
  • Respond to and/or managing calls through the Service Response Center;
  • Be responsible for driving patient satisfaction scores;
  • Provide a clean and safe environment for patients, visitors and staff;
  • Work with the Environment of Care Committee and Infection Prevention Director;
  • Effectively manage the Unit Operating System; and/or
  • Support a diverse and inclusive workforce.

 

Is this opportunity right for you? We are looking for candidates who have:

  • experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • knowledge of patient care services in a healthcare setting;
  • Service Response Center or call center experience;
  • in depth knowledge of quality control systems such as TRAKKAR or TeleTracking, as well as other Sodexo systems such as UOS, Gold Check, ENGAGE and black light inspections;
  • a basic understanding of Environmental Services/Housekeeping services;
  • experience with vendor and contract management, as well as union and contract negotiations;
  • the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • experience effectively managing projects within agreed upon timelines;
  • strong financial acumen and budget management experience;
  • proficiency with computers and other technology;
  • strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion;
  • 3-5 years previous General Manager/Director level patient transport or Service Response Center experience in a hospital or healthcare environment; and/or
  • strong hospitality or customer service experience.

     

    l.

Not the job for you?
At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.

Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

 

Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

The Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 

 

Primary Responsibilities:

 

Client / Customer Service - 20%

  • Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
  • Effectively partners with client and Sodexo stakeholders to drive successful outcomes.
  • Complies with all client policies and procedures.


Operational Excellence - 20%

  • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
  • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
  • Creates a continuous quality improvement culture that drives operational efficiencies.
  • Drives change and creates a culture where change is embraced and operationalized. 
  • Brings innovation to client organization through deployment of Sodexo programs and brand.
  • Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.


Analysis & Decision Making - 20%

  • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
  • Accountable for effective utilization of labor resources.
  • Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.
  • Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
  • Effective risk management by ensuring consistent regulatory and legal compliance. 
  • Compliance with supply chain management requirements.
  • Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets.    
  • Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
  • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
  • Effectively delegates operational responsibilities to appropriate individuals / positions. 

 

Safety - 20%

  • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
  • Behaviors include:  Working as a team for safety  
  • Communicating Effectively for Safety  
  • Managing Safety Risks  
  • Optimizing Human and Environmental Factors  
  • Recognizing, respond and reporting incidents 
  • Adherence to all operational safety practices and protocols
  • Drives a safety culture throughout the team.

Talent - 20%

  • Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
  • Creates a culture of continuous learning and development for self and those within the unit assigned.
  • Develops rigorous plans to continually enhance employee engagement and recognition
     

Qualifications & Requirements

Basic Education Requirement - Bachelor's degree in a relevant field or equivalent work experience

Basic Management Experience - 3 years 

Basic Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

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