Food Manager 2, Regional Operations Support

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.  Share your vision and inspire others by working with Sodexo Healthcare! 

The Food Manager 2, Regional Operations Support position is located at Broadlawns Medical Center in Des Moines, IA.  This leader should be able to travel within the U.S. and will be responsible for a dynamic group of employees supporting patient food service and retail. 

Perks include:

• Comprehensive benefits that start day 1 of hire
• No late night shifts
• 3 weeks paid vacation your first year
• Tuition reimbursement and growth opportunities 

The successful candidate will:

• create and deliver innovative and enriching cafe experiences for patients, family and staff daily;
• have oversight of day-to-day operations; 

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
• perform tray assessments to ensure food quality and presentation and tray accuracy;

• deliver high quality food service; 
• manages cash handling protocols & control procedures according to Sodexo policies;
• mentor, develop, and retain frontline staff;
• develop and maintain client and customer relationships;  

Is this opportunity right for you? We are looking for candidates who: 

• have a background in food service or culinary management; 
• proven ability to mentor, train, and coach frontline employees; 
• can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; 
• prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or
• have exceptional organization, attention to detail, and a self-starter mindset

Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. 

Learn more about Broadlawns Medical Center by clicking HERE

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable

Primary Responsibilities:

Client / Customer Service - 20%

• Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
• Provide effective communication for clients and customers to ensure excellent customer service.
• Effectively partners with client and Sodexo employees to drive successful outcomes.
• Complies with all client policies and procedures.

Operational Excellence - 40%

• Owns, drives, and measures operational excellence outcomes of Sodexo and client.
• Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
• Creates a continuous quality improvement culture that drives operational efficiencies.
• Drives change and creates a culture where change is embraced and operationalized. 
• Utilizes all operational processes to drive continuous improvement and celebrate successes.

 
Analysis & Decision Making - 20%

• Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
• Accountable for effective utilization of labor resources.
• Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
• Effective risk management by ensuring consistent regulatory and legal compliance. 
• Compliance with supply chain management requirements.
• Understands and effectively manages unit finances in the Sodexo budgets.    
• Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
• Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
• Effectively delegates operational responsibilities to appropriate individuals / positions. 
• Follows best practices in decision making to determine best solutions for the business. 

Safety - 10%

• Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
• Behaviors include:  Working as a team for safety  
• Communicating Effectively for Safety  
• Managing Safety Risks  
• Optimizing Human and Environmental Factors  
• Recognizing, respond and reporting incidents 
• Adherence to all operational safety practices and protocols
• Drives a safety culture throughout the team

Talent - 10%

• Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
• Creates a culture of continuous learning and development for self and those within the unit assigned.

Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.