General Manager 2 – Support Services

Sodexo is seeking a General Manager 2 of Support Services for Stanford Healthcare in Palo Alto, CA.  Additionally, this position will have oversight of the Stanford  Healthcare Tri-Valley location in Pleasanton, CA.    Bring your experience managing Patient Transporation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) programs in healthcare.   

Key Responsibilities:

• Harboring and strengthening lasting professional relationships with key client stakeholders
• Conducting patient rounding with nurses
• Identifying and implementing process improvement initiatives
• Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers
• Integrating fully within our client’s organization by becoming a trusted advisor with a customer service focus
• Ensuring patient happiness
• Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance
• Completing required departmental reporting, including financial reports and analysis
• Building a positive environment, while developing and motivating the team
• Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training
• Refine systems ensuring sustained effort of achieving standards, and follow through and visibility within the facility

Do you have:

• Recent experience handling patient transport, PEMS, and SRC program in a hospital
• Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction
• Strong client/employee relationship-building skills
• Handle direct reports in multiple locations on the campus
• Quickly grasp situations in a rapidly changing environment and logically progress through solutions
• Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a health-care environment;
• Strong management skills for directing daily operations
• Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work in Healthcare are required to be fully vaccinated and boosted against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.  #IN

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Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account.

Basic Education Requirement - Bachelor’s Degree or equivalent experience   

Basic Management Experience - 5 years              

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.