Senior Manager, Entegra Client Services Support

Location US-MD-Bethesda | US-NH-Concord | US-NY-New York City | US-NC-Charlotte | US-MA-Boston | US-VT-Albany | US-NJ-Elizabeth | US-DE-wilmington
System ID
970090
Category
Purchasing & Distribution
Relocation Type
No
Employment Status
Full-Time
Posted Range
$82300 to $124520
Company : Segment Desc
ENTEGRA PROCUREMENT SERVICES
 
On-Site

Unit Description

Entegra Procurement Services is a fast-growing and dynamic division of Sodexo and part of a global procurement network that manages more than $36 billion in spend for food, services and supplies, and serves more than 120,000 purchasing sites throughout the United States alone. Entegra Procurement Services provides procurement management for multi-unit clients in industries including seniors, leisure, hotels, and restaurants. We deliver procurement solutions that drive operational effectiveness and innovative products and services.

 

We are currently searching for a Senior Manager, Client Procurement Services. This position is responsible for assisting in the day-to-day support of Entegra Procurement Services LODGING clients Based on the strategy set forth by the team leader, this position works to support a subset of the small and medium size clients while delivering excellent customer support, driving growth and retention of client participation in the Entegra programs. The role will work to support the achievement of established financial targets through planning and implementation of business plans, while taking into consideration short- and long-term goals, resources needed and scope of service.

 

 

Direct or indirect client interaction will take place depending on the need and the potential program value growth opportunity.  Analyze data and provide recommendations on opportunities for the largest ROI.  Will interpret the data, communicate, and coordinate with the functions supporting implementation of product optimization with clients to drive financial performance and client satisfaction

 

Client Focus:

  • The ability to promote a client-focused culture that strives to exceed client needs, requirements, and satisfaction expectations. This includes working with assigned clients and strategic partners to actively listen to concerns and requests; identifying needs and requirements and providing solutions; establishing organizational protocols or systems to identify client issues, trends, and opportunities and effectively integrate them into strategy.
  • Customer Knowledge, understanding of the customer's business priorities, values, and business goals (i.e. key preferences business culture, business background, key business objectives and priorities, key business challenges and strengths).

Technical, business and financial acumen:

  • Ability to execute Entegra and SMB Team strategies
  • Maximize the clients’ and Entegra’s value thru the utilization of Supply Management contracts
  • The ability to manage time so that the priority of the activities determines the timing and amount of attention they receive.
  • Responsibility for financial performance of clients within defined client profile
  • Able to Interpret Entegra’s financial model and the clients to establish and support optimum ROI activities and prioritization.
  • The ability to work with various levels of internal teams and leadership.
  • Work with internal / external customers directly to support client retention and growth by creating and delivering business reviews and support of program implementation activities.
  • Work directly with Entegra client to present analysis on contracted programs and program benefits.
  • Strong interpersonal skills to engage with clients within a variety of segments.
  • Ability to clearly set and communicate with team leader performance objective and goals
  • The ability to develop and deliver formal presentations to others that may include management, peers, team members, and others outside the organization.
  • Stay informed of Entegra contracted programs on manufacture, direct store delivery and supplies, equipment and services.

Data Analysis/Interpretation:

  • Ability to manage large data set in Microsoft Access and Excel
  • Provide recommendations and guidance to clients regrading Entegra contracted programs to include manufacture programs, Direct Service Distribution, Service Equipment and Supply, and regional programs.
  • The ability to systematically gather information from a variety of sources, analysis information, identify implications of data, draw appropriate conclusions, generate viable alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative.
  • Ability to convert general data and findings into applied, specific information and suggestions that add value to business planning.

Project Management:

  • The ability to plan resource requirements and secure resources to ensure the successful completion of designated projects and to effectively manage time and resources to ensure that work is completed efficiently.

Sales Orientation:

  • The ability and willingness to recognize, identify, and assist in sales opportunities and close sales of products and services. This also includes the ability to face resistance without becoming discouraged or defensive.

Requirements:

  • Bachelor’s Degree
  • Ability to manage large data set in Microsoft Access and Excel
  • Five years industry experience; supply chain, hospitality, golf and or food service industry
  • Proven success with business development opportunities in the hospitality industry
  • Strong knowledge on how to use Access, Excel and other data set applications
  • Strong analytical skills.
  • Strong client presentation skills required
  • Project Management Experience preferred.

Learn more about Entegra

 

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

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At Sodexo, we offer Marketing positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.
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What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years  

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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