General Manager, Aviation Lounge

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo Live's Airport Lounge Segment has an exciting opening for the private American Express Centurion Lounge located at Charlotte International Airport in Charlotte, NC.  We are seeking a Club General Manager to lead the Food and Beverage operations within this private club/lounge. 

The lounges are dedicated spaces for elite passengers to relax, rejuvenate, enjoy food from the buffet and/self-service beverage program.  We are seeking a hospitality-minded General Manager to be part of creating memorable dining experiences for our guests.  The General Manager will be responsible for ensuring excellent front of house guest services for our upscale United Club.  The ideal candidate for this role will be seasoned hospitality professional with a food and beverage management background within airports, hotels, restaurants or similar high-end venue.  A team consisting of Bartenders, Cooks, Food Attendants and Custodial Staff will report to the General Manager.  

Responsibilities include but are not limited to:

• • Food & Beverage:
    • Supply chain management/product ordering
    • Proactive menu design based on customer feedback and take-rates;
    • Local menu creativity/food product placement and display.

• • Staffing/Training:
    • Employee coaching and development;
    • Staffing management (coverage)/schedule planning.

• • Other:
    • Proactive communication/escalation of operational issues and ability to problem-solve in partnership with Regional Manager;
    • Hospitality-centric ability to pivot and try new things in partnership with United based on industry trends;
    • Customer service delivery beyond product service and facility cleanliness- ability to create a friendly environment and appropriately engage with guests;
    • Proactive in identifying and communicating key local market needs/trends in order to support creation of a ‘Uniquely United and Distinctly Local” atmosphere.
    • Union experience is a plus.

Check out more about Airline Lounge Hospitality!

BENEFITS: Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years
 
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.