Workplace Experience Senior Manager

We are the Communities we serve!

This account is part of the SodexoMAGIC portfolio of business.

Use your passion for service to create a positive impact and make a difference in the communities we serve!  SodexoMAGIC is a joint Sodexo/ Magic Johnson venture and SodexoMAGIC promises to empower the communities we serve by offering best-in-class food & facilities management solutions, which create a positive impact and make a difference in the lives of our clients and customers.  SodexoMAGIC offers our dedicated service via the following Sodexo segments:  Corporate Services, Hospitals, K-12 Schools, Universities

Sodexo is seeking a Workplace Experience Lead to support a rapidly growing, fully integrated facilities management Life Sciences account located in Rahway, New Jersey. The Workplace Experience Lead will lead our customer success programs where Sodexo is responsible for the development and execution of workplace strategy.

In this role, you will be responsible for our Client Workplace Strategy formulation and for driving our Sodexo teams’ execution to deliver to agreed-to key milestones. You will serve as the Workplace Experience Lead for our client’s portfolio and help set the accounts annual plans in motion for all service lines, using a data driven approach to drive customer insights and operational strategy. This role will also partner with the operations teams to identify opportunities for innovation, operational improvement, and service delivery throughout our integrated facilities services.

Sodexo seeks candidates who embody the finest leadership skills to move our business forward. Leaders at Sodexo are innovative, talent driven and manage our offerings to clients by creating partnerships that result in a rewarding experience. Sodexo’s leaders have a vision for the future and develop strategies that provide direct support to other leaders and teams in our varied operational areas while embodying our core values of Spirit of Progress, Team Spirit, and Spirit of Service.

Are You the One?

Our clients depend on your expertise to help them to optimize their business. If you are a Strategic Facilities Management Professional with the ability to develop innovative technical solutions while successfully managing key performance indicators to drive strong business results, this may be the opportunity for you!

Key Responsibilities: 

• Drive, lead, influence and own the customer road map for Workplace Experience for our Rahway location
• Identify key opportunities to improve workplace experience
• Create a structured approach to understanding and improving the user experience
• Leverage already existing strategies within the relationship that we have with our client in relation to workplace experience and apply them at our Rahway location
• Engage and own the relationship with all levels of stakeholders within Client and Sodexo Leadership in relation to Workplace Experience
• Bringing insights for Workplace Experience from the industry
• Develop strategies to create a safe, positive, productive, and functional workplace in collaboration with other Sodexo team members, foster working together to identify and manage improvement and changes

• Engage with local Client Leaders to gather the insights around what Workplace Experience means for the client and users

   

• Following the collation of insights, Create the Roadmap for Workplace Experience that aligns with our clients Strategy for the HQ of the Future
• Create a pipeline of workplace experience opportunities for the site based on the outcomes of the roadmap
• Adapt the Workplace Experience roadmap as a strategic resource to consult on projects that require deeper employee engagement and journey mapping
• Be the owner for managing and owning the customer feedback for Workplace Experience
• Foster a culture of customer-centric approach, monitoring trends, local and global best practices
• Design and implementing stakeholders management programs related to Workplace Experience
• Promote, collect, validate and facilitate client feedback interpretation through data analytics and reporting processes

Experience and Requirements

• A demonstrated background in program management
• 3+ years’ experience in working within a Workplace Experience Role encompassing new ways of working /hybrid working, workplace design, services and amenities, and workplace technology.
• A passion for people, and their wellbeing at work
• A preference for the hotel industry or B2C services
• Strong written, verbal and presentation  skills
• Strong influential skills
• Creativity and Innovation mindset
• Proven track record of initiating and leading demanding business change programs
• Proven experience of developing profitable relationships with clients
• High standards of numeracy and written communication
• The role engages and operates at senior levels both within Sodexo and our Client and must be able to steer the dialogue to progress in the evolution of the employee experience program.

The salary range for this position is $125k-150k

Learn more about Sodexo’s Benefits   

Not the job for you?

At Sodexo, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Health Care and Senior Living locations across the United States. Continue your search for Facilities Management jobs. 

The SodexoMAGIC partnership represents the union of two global brands that operate at peak performance.  Sodexo, a long-standing leader in “quality of life solutions” around the globe, and Magic Johnson Enterprises, the brainchild of NBA all-star Earvin Magic Johnson, who literally took the game to new heights. To learn more about SodexoMAGIC and read a message from Earvin “Magic” Johnson himself click here.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement - Bachelor's Degree or equivalent experience

Basic Functional Experience - 3 years 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.