Patient Services Manager 2

You are a customer service enthusiast. Knowing you’ve achieved great customer/patient-satisfaction means everything to you. It does for us, too!

Sodexo is seeking a Patient Services Manager 2 at BSA Health, a 450 licensed-bed hospital located in Amarillo, TX.

As the Patient Services Manager, you will be responsible for managing the  patient dining program prioritizing patient satisfaction. The successful candidate will ensure food quality, daily patient meal rounds, and demonstrate professional communication skills with a passion for creating a positive customer experience. If you are an experienced food service manager with proven leadership skills, you're encouraged to apply! 

The successful candidate will:

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
• perform tray assessments to ensure food quality and presentation and tray accuracy;
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.
• strong management skills, preferably in healthcare.

We are looking for candidates who have:

• has a work history demonstrating strong leadership skills, as well as previous supervisory experience and the ability to work collaboratively;
• has the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service;
• can demonstrate working knowledge of Sodexo Food Management Systems (FMS) and Market Connections (MSC), and is proficient in computer skills and report management experience.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you? 
At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.