Patient Services Manager 1

Sodexo is seeking a Patient Service Manager 1 for UMass Memorial Medical Center-University Campus located in Worcester, MA

UMass Memorial Medical Center is the region's trusted academic medical center, part of the UMass Memorial Health. They are committed to improving the health of people in Central Massachusetts through excellence in care, comprehensive health services, teaching and research.

The Patient Service Manager at this location will manage day to day operations of the patient dining and a team of approx. 25 union, client employees. Shifts will be mixed either open (6a-3pm) or close (11a-8p), every other weekend, every other holiday. 

If you are an experienced manager with success in creating and implementing patient satisfaction strategies within a healthcare environment, while overseeing a team then this is the position for you!

The successful candidate will:

• have oversight of day-to-day operations;
• successfully coordinate all required tasks through subordinate managers,
• supervisors and frontline staff;
• deliver high quality food services including retail,
• catering and patient meal management operations;
• achieve company and client financial targets and goals; 
• develop and maintain client and customer relationships (i.e., comfortable in c-suite settings where communication skills are imperative when serving as top level site management)
• develop strategic plans;
• ensure HACCP, regulatory and standards compliance;
• have daily interaction with patients, their families and clinical team to ensure patient satisfaction;
• create a positive environment; and/or
• ensure Sodexo standards are met.

Is this opportunity right for you? We are looking for candidates who: 

• have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively; 
• have culinary production experience and a strong background in safety and sanitation compliance; 
• can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service; 
• are enthusiastic and confident;
• ability to drive employee success to enhance the value of the food and nutrition team; I
• prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or
• demonstrate working knowledge of Sodexo Food Management System (FMS) The Market Connection (TMC), Sodexo Menu Graphics (SMG), Catertrax and is proficient in computer skills and report management experience. This does not apply to external candidates.

Click here to learn more about UMass Memorial Hospital Center

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement - Associate's Degree or equivalent experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.