Sodexo is currently seeking a Strategic Account Manager. Reporting to the Vice President, Account Management, the Strategic Account Manager is responsible for managing a portfolio of accounts for both Healthcare and Senior Living segments under Sodexo's Clients for Life process.
The Strategic Account Executive ensures client satisfaction with Sodexo services and secures continued business development opportunities for the Company. The role maintains and maximizes client relationships to develop business offerings that improve client operations and reduce operating costs based on knowledge of organizational strengths and weaknesses, technological advances, external trends, competitors, and customer needs.
This is a Remote opportunity- the successful candidate can reside anywhere in the US
Position will require up to 20% travel
Responsibilities include:
- Proactively drive sustainable / profitable growth and retention by ensuring execution of relationship management best practices.
- Ensure relationship management activities are of high-quality (focused on content vs. process).
- Collaborate and drive Operations to elevate partnerships with clients, resulting in demonstratable value for both organizations.
- Proactively drive sustainable / profitable growth and retention by ensuring execution of relationship management best practices. Ensure relationship management activities are of high-quality (focused on content vs. process)
- Collaborate and drive Operations to elevate partnerships with clients, resulting in demonstratable value for both organizations.
- Execute relationship management support at key moments – periodic support for distressed accounts.
- Relationship management oversight and quality assurance. Ensure relationship management activities are of high quality by guiding and supporting operations.
- Responsible for identifying and developing holistic territory management strategy in collaboration with operations and sales leadership in assigned territory.
- Track execution of relationship management and operations activities through account plans and CRM, Client Relationship Management system.
- Provide direct relationship management support during key contract milestones and to distressed accounts. Develop key action plans and ensure completion of identified actions for distressed accounts.
Preferred Qualifications & Experiences:
- 3 to 5 Years’ Experience in strategic roles as key account managers, account executive or related areas
- Comfortable working at all levels of a Health Care organization.
- Solid knowledge of the Hospitality Industry services such as Environmental, Food, and Facilities.
- Excellent communications and interpersonal skills to partner with and influence senior leaders.
- Possess strong interpersonal skills. Ability to establish relationships with a diverse group of clients, team members and all levels in a web of influence.
- High proficiency in MS Office Products (Excel), Salesforce or similar CRM
- Knowledge of working with both sales and operations teams in a sales environment
- Solid financial acumen and understanding of financial systems and both costing/pricing of business.
