Patient Services Manager 2

Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals.

Sodexo is looking for a Patient Services Manager 2 for Lehigh Valley Hospital- Pocono in East Stroudsburg, Pennsylvania. Lehigh Valley Hospital- Pocono is a 230 bed hospital campus with over 215 physicians on medical staff.

The Patient Services Manager 2 will direct and manage all patient feeding operations and lead, mentor and develop a team of frontline union staff and have the ability and willingness to develop and motivate food service team members. 

The ideal candidate:

• Must have strong customer service skills and be passionate about the patient dining experience
• Have a history of demonstrating strong leadership skills as well the ability to work collaboratively with a team
• Have the ability to manage multiple priorities, demonstrate professional communication skills, prior healthcare management experience would be a plus
• The ability to train frontline staff in food safety, sanitation and workplace safety and have knowledge of regulatory standards for compliance
• Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
• Act as the liaison between the nursing units and dietary department to review and address any patient menu or meal concerns
• ServSafe Manager certified

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.