Patient Experience Manager 4

Join a team that embraces your love for working with people, mentoring them as they achieve personal and professional goals.

Sodexo is looking for a Patient Experience Manager 4 for Lehigh Valley Hospital- Cedar Crest in Allentown, Pennsylvania.

The Patient Experience Manager 4 will direct and manage all patient feeding operations and lead, mentor and develop a team of frontline union staff and have the ability and willingness to develop and motivate food service team members. 

The ideal candidate:

• Must have strong customer service skills and be passionate about the patient dining experience
• Have a history of demonstrating strong leadership skills as well the ability to work collaboratively with a team
• Have the ability to manage multiple priorities, demonstrate professional communication skills, prior healthcare management experience would be a plus
• The ability to train frontline staff in food safety, sanitation and workplace safety and have knowledge of regulatory standards for compliance
• Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
• Act as the liaison between the nursing units and dietary department to review and address any patient menu or meal concerns
• ServSafe Manager certified

This role will have oversight of patient meal service, food production and diet office areas and actively participate in daily patient meal rounding and service recovery process.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement: Bachelor’s degree or equivalent experience
Basic Functional Experience: 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.