Senior Manager 2, Credit and Collections

Sodexo has an opening for a Senior Manager 2, Credit and Collections in our Financial Shared Services department, located out of our Buffalo Office.

The Senior Manager 2, Credit and Collections is responsible for working closely with clients, Operations and Segment Finance on problem resolution and debt management, while ensuring customer satisfaction. They will report to the Sodexo Financial Shared Services (FSS) Credit & Collections Lead. 

This Senior Manager 2 will primarily reduce delinquencies by calling on delinquent accounts, monitoring accounts and reviewing assigned accounts to resolve and discrepancies using North America’s credit and collections processes, tools, standards and capabilities.  They will liaison with internal and external customers as required and will provide action-oriented performance analyses in an efficient and transparent manner. 

The successful candidate will be responsible to:

Collections/Support Operations

• Lead a small team of collectors to Collect Past Due Balances for our InReach Segment.
• Optimize diligent cash collection through efficient use of collection tools and generate worklist/account queue.
• Contact clients or Accounts Payable offices regarding past due balance. Understand their situation and work to resolve delinquency.
• Investigate and resolve client queries, discrepancies and disputes.
• Document actions/progress within each client’s profile including appropriate coding, detailed and understandable notes, promises to pay and record required follow-up dates and actions.
• Establish “Promises to Pay” and provide timely follow-up on payment commitments.
• Actively prioritize and organize work to ensure Service Level Agreement (SLA) objectives are realized
• Promote strong collaborative relationships between the FSS Credit & Collection Team, Operations, Segment Finance, and other stakeholders
• Request write-offs, reapplications and refunds appropriately
• Escalate large collection issues appropriately
• Support various project leadership initiatives to improve collections, cash flow, efficiencies and/or effectiveness
• Provide backup support to teammates as needed.

Portfolio Risk

• Manage portfolio of accounts
• Identify issues and escalate for resolution
• Analyze payment history and trends to identify possible risk exposure and action
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.

Preferred Qualifications include:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 3 years of experience in accounts receivable, finance, or a similar role.
• ERP AR module user experience, preferably SAP
• Commercial/business-to-business collections experience
• Strong ability to collaborate cross-functionally
• Pro-active, responsive and action orientated
• Ability to work with high degrees of change

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?
At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.