Customer Support / Operations Representative 1

Join our mission to transform the convenience industry by putting people first and obsessing about extraordinary food and drinks. We just can’t bear the thought of being boring.  We like to have fun and be a bit quirky.  We work in a buzzword-free zone. We look for what’s new, what’s next, and what the future holds…we invite you to be part of our exciting future.

With InReach, you get to be a hero to clients and guests every day. We’re all about phenomenal service and technology that fosters everyone’s trust.

Our culture is to do the right thing – always. We are a diverse group, and we are all about inclusion, wellness, sustainability and supporting local partners. Reducing single-use plastics, feeding the hungry, responsible sourcing, community assistance, and using products and ingredients with a lower carbon footprint – it’s all part of who we are, and it’s embedded in our daily actions.

Learn more about what we do here!

InReach is currently hiring a Customer Service Representative in our Austin, TX office. Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience with Accent and our services. 

The successful candidate will:

• Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
• De-escalate situations involving dissatisfied customers, offering calm assistance and support.
• Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
• Update customer information in the customer service database during and after each call.
• Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
• Review of surveillance video as requested for loss prevention.
• Prepare and submit reports for customer refunds or third-party vendors.
• Ensure adherence to policies for attendance, departmental metrics, and established procedures.

Is this opportunity right for you? We are looking for candidates who have:

• High School diploma or equivalent
• One or more years of related customer service experience, preferably in a distribution center
• Demonstrated skill as an effective leader, communicator, and collaborator
• Advanced ability to work with Microsoft applications
• A sense urgency and problem-solving skills, as well as high levels of customer service

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?
At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.

Working for Sodexo:
How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.