General Manager 4 - Patient Services

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo has an exciting career opportunity for a General Manager 4 - Patient Services to lead the Patient Experience program for Wake Forest University Baptist Health, a 900-bed acute care and teaching hospital located in Winston Salem, NC.

In our quest to deliver world-class food and service, we are seeking a high-energy, service-focused patient experience leader to manage our patient experience efforts.

Our ideal candidate will be a leader in the healthcare industry and have knowledge of regulatory compliance (CMS, Joint Commission, local and state). The manager will also have a passion for promoting Health, Wellness & Sustainability, and be an innovative leader with exceptional financial acumen as well as demonstrated ability to build and maintain strong client relationships. We are looking for an individual who values the patient experience and motivating and inspiring their employees to realize the rewards of providing excellent patient care. 

The selected candidate will:

• manage the daily operations of patient services.
• implement Sodexo standards and help drive patient satisfaction
• lead and develop their team
• conduct employee training for compliance, safety, sanitation, customer service and more
• assist in creating or revising specialty menus to accommodate patients’ dietetic needs.
• act as the liaison between the dietitians, nurse managers, and other ancillary staff.
• work with system operations support with the goal of enhancing the patient experience.
• work closely with system operations support to help analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance.
• demonstrate excellent communication and customer service skills.

Qualifications:

• minimum 3 years functional experience with proven results for patient satisfaction
• demonstrated knowledge of Healthouch, and development of teams and individuals
• knowledge and experience with AYR
• experience with Sodexo programs, processes and compliance tools
• have demonstrated team building and leadership skills
• have a track record of proactive interaction with the medical team, be an outstanding team player with excellent communication and customer service skills.
• have prior experience with Sodexo foodservice management
• RD experience a plus but not required

To learn more about Wake Forest University BaptistHealth- Wake Health -Food & Nutrition.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Basic Education Requirement - Bachelor’s Degree or equivalent experience  

Basic Management Experience - 5 years              

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.