Senior Manager, Audio Visual & Technical Services

The Good Eating Company is seeking a Senior Manager, Audio Visual & Technical Services for our client Northstar 8 in Minneapolis, Minnesota. Our Client has created exceptional space that sets a new standard in luxury office space, with a unique blend of customers and services.  We are seeking a dynamic manager who is focused on elevating the guest experience. 

The Senior Manager, Audio Visual & Technical Services leads AV/Tech performance and experience throughout Northstar 8, the Skyboxes, the Skygarden, the Rosewood Room and Northstar Golf Club. The Senior Manager, Audio Visual & Technical Services also provides general audio-visual and IT support to the General Store, Northstar Cafeteria, Krona Café, and the Walkin’ Dog.  The Senior Manager, Audio Visual & Technical Services reports directly to the General Manager.

Key duties of the Senior Manager, Audio Visual & Technical Services:

• Execute all AV and IT needs for all hospitality features, including Northstar 8 and the Skyboxes, including but not limited to, setting up and tearing down events, tenant move ins/ outs, and any general client, attendee, tenant, or member support
• Collaborate with event planners and operations teams to ensure seamless AV and IT execution of events, addressing any client concerns and special requests
• Ensure ongoing operability of high-speed and secure internet throughout all areas. Arrange customer Wi-Fi subnetworks, SSIDs and other client arrangements
• Presents upsell and enhancement opportunities during the planning phase to generate post-contract revenue for Northstar 8 and the Skyboxes
• Ensure that all audio-visual equipment, including sound systems, projectors, screens, and lighting, are well-maintained and fully operational for events and daily use. This includes regular inspections, troubleshooting, and coordinating repairs or replacements with vendors as needed
• Arrange occasional specialty AV beyond the built-in on-site features
• Coordinate with network maintenance, managed Wi-Fi and other vendors to ensure customer service and satisfaction
• Foster a positive work environment and provide leadership and guidance ensuring exceptional hospitality and service delivery to clients, attendees, and members
• Ensure the ongoing training and operability of golf simulators and coordinate any necessary repairs

The Good Eating Company was cooked up in London in 1999 around the kitchen table, over several bottles of Ribera del Duero. We had the dream of bringing restaurant-quality food to onsite dining – at a time when uninspiring sandwiches and soggy salads were typically on offer. We're passionate about delectable, fresh food. We take pride in crafting imaginative and well-balanced dishes daily, with a straightforward philosophy: collaborating with forward-thinking organizations that value their members and seek exceptional, creative dining experiences.

To Learn more about the click here – The Good Eating Company.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years of work experience in audio visual or technical support or related field

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.